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UbiCar driving efficiency with contactSPACE

12-11-2018 10:16 AM CET | IT, New Media & Software

Press release from: contactSPACE

Sydney, 11th December 2018 – contactSPACE, a leading provider of cloud contact centre software solutions and Tier-1 PCI compliant contact payment solutions, today announced that UbiCar, an innovative new Australian insurance provider, has selected contactSPACE as their cloud-contact centre solution to drive customer engagement and improve Customer Experience.

UbiCar aims to disrupt the Australian car insurance market by utilising state-of-the-art technology, paired with industry-beating pricing algorithms, to benefit end consumers. UbiCar’s product includes mobile telematics, IoT, mobile sensing and machine learning that will improve driving behaviour by reducing phone distraction, hard braking, at-risk speeding and other adverse driving behaviours that lead to unsafe roads.

The decision to deploy contactSPACE follows the recent launch of UbiCar’s first product, Comprehensive Car Insurance. The cloud-based platform will scale with the organisation’s growth in the coming months ahead, integrating with the comprehensive technology stack already deployed in the organisation.

contactSPACE was chosen as the stand-out solution in providing industry-leading webRTC voice capabilities, platform-guided agent call workflow and the ease-of-deployment and ongoing use.

“UbiCar’s products are innovative and designed to disrupt the Australian insurance market. We do this by leveraging the forefront of technology to benefit our end customers, so we not only needed a cutting-edge contact platform, but we also had the desire to partner with another technology-disruptor,” said Carolyn Batterton, Co-Founder of UbiCar.

UbiCar will leverage contactSPACE’s 100% cloud-based platform, agent workflow interface, and extensive live-reporting capabilities across all customer interactions.

Core features include call handling, reporting and recording, caller log-position-in-queue to receive a callback, after-call survey and call flow management to ensure callers are routed to the highest skilled staff member equipped to manage their enquiry. contactSPACE further allows agents to maximise efficiency during calls by providing the appropriate supportive CallGuide, supporting staff through each stage of the call.

Leanne Stagnitta, Head of Insurance, said, “It’s not often you find a technology platform that is so quick to set up. contactSPACE will allow UbiCar to drive efficiencies and achieve scalable growth, playing a pivotal role in how we service and connect with our customers.”

About UbiCar

UbiCar uses world leading telematics technology to measure a driver’s performance on the road and offers usage-based car insurance, resulting in safe drivers paying less in insurance premiums. For more information, visit https://ubicar.com.au/

About contactSPACE

contactSPACE is Sydney-based SaaS company specialising in cloud contact centre software and Tier-1 PCI compliant contact payment solutions.

contactSPACE cloud contact centre software helps organisations consolidate their technology systems whilst improving their customer engagements using AI assisted, data-driven process improvement delivered through a comprehensive and reliable multi-channel platform.

Whether it’s improving Customer Experience (CX) Delivery or improving outbound contact and conversions, contactSPACE takes all the technical complexity away, empowering teams to focus on their important business outcomes rather than another technology system.

For more information, visit https://www.contactspace.com/

contactSPACE Pty Ltd
Suite 904, Level 9
1 Chandos Street
St Leonards
NSW, 2065

Harrison Deck
02 8880 3115
harrison.deck@contactspace.com

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