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Electrifying Efficiency & Contact Quality - Locality Planning Energy Deploys contactSPACE

01-31-2019 10:22 AM CET | Business, Economy, Finances, Banking & Insurance

Press release from: contactSPACE

Electrifying Efficiency & Contact Quality - Locality Planning

Sydney, January 2019 – contactSPACE, a leading provider of cloud contact centre software and Tier-1 PCI-compliant payment solutions, today announced that Locality Planning Energy (LPE), an innovative Australian electricity supplier, has gone live with contactSPACE.

Beginning life as a Sunshine Coast start-up in 2012, LPE has matured into a growing, publicly-listed company, servicing the Australian market with flexible, affordable energy solutions. For the new year ahead, the senior management team have refined the firm’s strategic plan, leveraging product and geographic expansion as key areas of growth. This expansion requires further development of operational procedures and technology, empowering the business to continue its record of exceptional growth.

In order to enable improved customer experience delivery through its contact centre, LPE went to the market and reviewed multiple software offerings from a variety of local and overseas vendors. contactSPACE emerged as a clear leader - it was ultimately chosen due to the solution’s intuitive design, and the platform’s track record of eliminating operational and technical complexity.

As Julie Brown, Team Leader (Customer Service) explained:

“We were impressed by contactSPACE’s ability to consolidate the everyday tools our agents use into a single interface that would present these tools, along with customer insights and dynamic scripting when our agents needed them. This means we can now be more concise and consistent in our service delivery to customers, as well as reduce AHT and agent training times.”

LPE plans to use contactSPACE to accelerate new client acquisition and improve the customer experience through voice, email, SMS and live chat channels as well as to assist with PCI compliance.

Paul Wilson, General Manager (Operations) said:

“We needed a solution that would not only make the team more efficient but also provide crucial customer insights so that we could improve the quality of our interactions. contactSPACE [provides] this and much more.”

About LPE

LPE are the specialists in providing energy solutions to strata communities including embedded networks, common area power, fully-serviced centralised hot water solutions and a community solar product.

With their head office and call centre based on the Sunshine Coast, LPE are committed to supporting the community and providing exceptional customer service.

The ASX-listed company now has the financial backing of the largest investment management firm worldwide, BlackRock, and is continuing to expand its footprint and product offering.

contactSPACE is Sydney-based SaaS company specialising in cloud contact centre software and Tier-1 PCI compliant contact payment solutions.

contactSPACE cloud contact centre software helps organisations consolidate their technology systems whilst improving their customer engagements using AI-assisted, data-driven process improvement -delivered through a comprehensive and reliable multi-channel platform.

Whether it’s enhancing customer experience delivery or improving outbound contact and conversions, contactSPACE eliminates the technical complexity, empowering teams to focus on important business outcomes rather than cumbersome technical challenges.

contactSPACE
Level 9
1 Chandos Street
St Leonards NSW 2065
Australia

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