Press release
Miles Technologies’ Online Help Desk Extends Customer Service and Support
In line with its reputation for superior customer service, Miles Technologies’ online portal gives customers personal access to help desk request forms and live status updates.Befitting of a full-service IT company, Miles Technologies provides online help desk requests as part of its standard work distribution. After modifying its internal systems and procedures to distribute incoming requests, Miles Technologies is now able to provide its customers with increased access to and control over their accounts. The features of the online help desk are available from multiple access points within the customer portal.
“When customers are logged in, our assistance is always just a click away,” says Chris Miles, CEO. “This kind of immediate support is hard to find in other customer service programs.”
Miles Technologies’ online help desk saves time by assigning the appropriate team members to new projects and tasks as they are submitted. Customers are also able to track the status of their requests in real time. In addition to new project requests, customers can also submit inquiries as the project progresses.
Customers have more control over their accounts with the ability to manage more aspects than before from a single online portal. They can also select a priority level for their request based on typical response times.
The online help desk also improves communication between Miles Technologies’ team members and customers with the ability to clarify details of a request directly upon submission. As requests are processed, customer portals update when a project is “in progress” and when the task is marked “complete.” The customer also receives email notification of “in progress” and “completed” status updates.
Miles Technologies’ online help desk is part of its ongoing efforts toward providing the best possible customer service. For more information on live support and other IT services, please visit http://www.milestechnologies.com.
About Miles Technologies
Founded in 1997 and headquartered in Moorestown, New Jersey, Miles Technologies is a leading IT company providing technology-based business solutions to businesses of all sizes and from all industries. Miles Technologies provides nationwide service and has additional offices throughout New Jersey, New York, Pennsylvania, Maryland, Washington, D.C. and Virginia.
An innovative IT company with extensive expertise in computer networking and support, Miles Technologies also provides solutions for custom software development, computer forensics, information security, online marketing and public relations, and website development.
Miles Technologies holds partnership status with Google Adwords, Microsoft, IBM, Citrix, Oracle and Intuit. Recently, Miles Technologies became a member of the Apple Consultants Network.
For more information on Miles Technologies, please visit http://www.milestechnologies.com or call 800.496.8001.
Miles Technologies
300 West Route 38
Moorestown, NJ
08057
Cheryl Ambruch
cambruch@milestechnologies.com
856-439-0999
This release was published on openPR.
Permanent link to this press release:
Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.
You can edit or delete your press release Miles Technologies’ Online Help Desk Extends Customer Service and Support here
News-ID: 141365 • Views: …
More Releases from Miles Technologies

Carly Stunder Promoted to Director of Website And Graphic Design
Miles Technologies, a leading IT Company, is pleased to announce the promotion of Carly Stunder to Director of Website and Graphic Design, the division of Miles Technologies renowned for its custom website development and graphic design services.
Carly has worked for Miles Technologies since 2007. Beginning as a web designer, Carly has worked her way up to Lead Website and Graphic Designer, Website Project Coordinator, and now Director of Website and…
New Hampshire Community Action Association Partners with Miles Technologies for …
Miles Technologies, a nationwide IT Company headquartered in Moorestown, NJ, has partnered with The New Hampshire Community Action Association (NHCAA) to provide software that enables its social services programs to run more efficiently, allowing the organization to spend more time concentrating on serving and prospering its clients.
Compared to other software programs, Client Social Services Tracker (CSST) is unique in that it integrates data for multiple social services programs according to…
Leading IT Company, Miles Technologies Achieves SAS 70 Type II Audit Compliance
Miles Technologies, a leading provider of business technology solutions and custom software development services, has recently achieved Statement on Auditing Standards (SAS) 70 Type II compliance.
The SAS 70 Type II audit evaluates and observes the effective operation of a company’s internal controls, in addition to the suitability of those controls for achieving specified objectives. Type II compliance is achieved when an auditor tests a company’s internal controls and…
Surveillance Cameras Provided By IT Company Prove Their Worth for Local Business …
Security cameras outside of a realty group’s office in Leesburg, VA and the Washington Humane Society in Washington, DC recently captured physical evidence that assisted law enforcement officials in investigating an interstate serial killer case and capturing three dog-napping suspects.
The Leesburg cameras recorded footage of a vehicle matching the descriptions of multiple reported instances of violent attacks in the nearby area that were then linked to serial attacks and murders…
More Releases for Technologies’
IFAS Technologies Market is Booming with Strong Growth Prospects | Veolia Water …
HTF MI introduces new research on IFAS Technologies covering the micro level of analysis by competitors and key business segments (2023-2029). The IFAS Technologies explores a comprehensive study of various segments like opportunities, size, development, innovation, sales, and overall growth of major players. The research is carried out on primary and secondary statistics sources and it consists of both qualitative and quantitative detailing.
Some of the major key players profiled…
GPS Low Noise Amplifiers Market | API Technologies, Broadcom Limited(Avago Techn …
The global gps low noise amplifiers market report is a comprehensive report that provides a detailed analysis of the current status and future trends of the gps low noise amplifiers market worldwide. This report provides valuable information to industry stakeholders by offering an in-depth perspective on market dynamics, competitive landscape, growth opportunities, and key challenges faced by industry participants.
From the perspective of market dynamics, this report explores the factors driving…
What's Driving the Microprinting Market Growth? Hewlett Packard Enterprise, Hita …
Rising awareness regarding counterfeiting in various sectors is expected to increase microprinting market share over 2019-2025. Increasing fraudulent activities with regards with official documents is encouraging implementation of security printing techniques to detect counterfeiting.
According to OECD (Organization for Economic Co-operation & Development), the trade in pirated and counterfeit goods accounts for 3.3% of global trade. The increased frequency of plagiarism is forcing industries to employ security features to assure authenticity…
Global 3D Sensors Market 2020-Infineon Technologies, Microchip Technology, Omniv …
The Global 3D Sensors Market report gives a purposeful depiction of the area by the practice for research, amalgamation, and review of data taken from various sources. The market analysts have displayed the different sidelines of the area with a point on recognizing the top players Infineon Technologies, Microchip Technology, Omnivision Technologies, PMD Technologies, Softkinetic, Asustek Computer, Cognex Corporation, IFM Electronic GmbH, Intel Corporation, LMI Technologies, Microsoft Corporation of the…
Silicon Photonics Market | Infinera, NeoPhotonics, Avago technologies, Luxtera, …
The lucrative opportunity foreseen to boost silicon photonics market mainly is surging demand for data and telecom communication. Key players such as Cisco are observed as making heavy investments in silicon photonics market for attaining large market share and elevating its global position in silicon photonics market at the market’s nascent stage.
HPC (High Performance Computer) and Data Centers to Lead in Silicon Photonics Market
HPC (High Performance Computer) and data centers…
Global 3D Sensor Market 2018 - Omnivision Technologies, Occipital, Infineon Tech …
The report gives the detailed overview of Global "3D Sensor" Market 2018 and predicts future market trends throughout the forecast period from 2018 to 2025. Also the report executes the great study of Price and Gross Margin, Capacity, Production, Revenue, current geographical zones, technology, demand-supply, Consumption, Import, Export, Market Drivers and Opportunities. In this Professional report, we have investigated the principals, players in the market, product type, and market end-client…