openPR Logo
Press release

Alliance Global Services Announces Outstanding Results from Bi-Annual Client Satisfaction Survey

08-05-2010 11:37 AM CET | IT, New Media & Software

Press release from: Alliance Global Services

Conshohocken, PA, USA – August 3, 2010 - Alliance Global Services, a premier global software solutions firm, today announced that it has successfully completed its first half of 2010 Client Satisfaction Survey with outstanding results. Alliance’s approach to client relationships involves setting accountabilities as in all of the company’s areas of business. The Client Satisfaction Survey program measures performance through data collection, metrics, actions and follow-up progress.

“Throughout the relationship, we ask our clients, ‘how are we doing and what can we do better?’ The Client Satisfaction Survey puts a formal and measurable program around those questions,” said Lauren Feehrer, VP of Delivery and manager of the program. “After receiving our clients’ results, we set up a comprehensive plan to follow up on specific areas and to continue overall improvement, a commitment outlined in our business strategy.”

Alliance measures performance areas including Delivery, Account Team, Project Management and Products and Services through an online survey to each of our clients. A key metric adopted by Alliance is the Net Promoter Score (NPS), a standard in gauging a client’s perception of the success of the relationship. Alliance scored a 60% NPS, over twice the industry average of 14%.* In addition to checkpoints throughout the life of the engagement, the Client Satisfaction Survey is conducted twice a year.

“I am extremely proud of the outstanding results and our team members who continuously receive excellent scores,” said John Castleman, President and CEO of Alliance Global Services. “The success of the program lies in the transparency and trust we have with our clients to openly share feedback so that we can perform at the highest level of customer service.”

Additional highlights include the following percentage of our clients scoring us excellent or good in the areas listed below:

• Business Alignment – 93% of our clients believe we are excellent or good at understanding their goals and objectives.
• Communication – 94% of our clients believe we are excellent or good at communicating effectively.
• Delivery – 91% of our clients believe we are excellent or good at achieving the statement of work.
• Effort – 96% of our clients scored us excellent or good on our willingness to go the extra mile.

To find out more about the Customer Satisfaction Survey, a part of the RIGHT Experience program, please visit us at http://www.allianceglobalservices.com/about-alliance/our-philosophy.

About Alliance Global Services
Alliance Global Services is a software solutions firm providing the full life cycle of capabilities from strategic guidance through product development, quality assurance - testing, and application maintenance outsourcing. With our proprietary RIGHTLINE methodology, we focus on cost effectively building and maintaining software products and applications for software, content and data intensive companies whose businesses depend on software innovation. Founded in 1994, Alliance is headquartered in suburban Philadelphia, Conshohocken, PA. The firm's worldwide offices include: Boston, Chicago, Bridgewater and Hyderabad, India. For more information, visit www.allianceglobalservices.com.

Alliance Global Services
181 Washington Street, Suite 350
Conshohocken, PA 19428
Press contact: Sharon Lee, Director of Marketing
Phone: 610-234-5434
Email: slee@allianceglobalservices.com
www.allianceglobalservices.com

This release was published on openPR.

Permanent link to this press release:

Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.

You can edit or delete your press release Alliance Global Services Announces Outstanding Results from Bi-Annual Client Satisfaction Survey here

News-ID: 140486 • Views: 1908

More Releases from Alliance Global Services

Alliance India crosses 1000 associate mark
Hyderabad: Alliance Global Services, the fastest growing provider of software design, development, and quality management services, announced on Tuesday that it has crossed the 1000 associate mark at its offshore delivery facility in Hyderabad, India. This significant growth milestone comes on the heels of new client acquisitions and engagements in the first quarter of 2015. “We were less than 300 associates in India when we launched Alliance Global Services
Alliance Global Services Successfully Completes ISO 27001:2005 Surveillance Audi …
Alliance Global Services, a premier global software solutions firm, today announced that it has successfully completed the ISO 27001:2005 surveillance audit from Det Norske Verias (DNV), an accredited third-party registrar of the International Organization for Standardization (ISO). According to the ISO, the standard “is designed to ensure the selection of adequate and proportionate security controls that protect information assets.” The certification covers Alliance’s site in Hyderabad, India. “Alliance has always
Alliance Global Services provides development services for innovative Zonebee fr …
Conshohocken, PA, USA: Zonebee LLC has released its application for knowledge professionals using Internet and Intranet resources to conduct business research. An OEM version is available for Information Content providers to distribute on a private label basis. Alliance Global Services has worked closely with Zonebee as their implementation partner providing services from concept design to product delivery. Alliance is utilizing a hybrid agile development approach along with
Alliance Global Services wins the 2009 Partner of Year award at the CAST Partner …
On October 20, CAST Software organized Partner Opportunity Conference and announced that Alliance Global Services is selected as the 2009 Partner of the Year. Charles Gerth, SVP of Application Services accepted the award for Alliance Global Services which was announced the winner of the 2009 Partner of the Year. Partner of the year, Charles Gerth from Alliance Global Services gave an excellent tour of how CAST is built into each of

All 5 Releases


More Releases for Satisfaction

Unisecure achieves new records in Customer Satisfaction.
Philadelphia, US, October 02, 2017 – Unisecure, the leading professional data center and web server hosting provider in the US with 50000+ clients all over the globe; recently conducted a survey to understand how happy their customers are with their product, services, and customer support. The result achieves a new record in customer satisfaction. In the recent survey conducted by Unisecure, the result stated that 86 percent of customers are satisfied
Global Customer Satisfaction Software Market Report 2017
ReportsWeb.com has announced the addition of the “Global Customer Satisfaction Software Market Size Status and Forecast 2022” The report focuses on global major leading industry players with information such as company profiles, product picture and specification. This report studies the global Customer Satisfaction Software market, analyzes and researches the Customer Satisfaction Software development status and forecast in United States, EU, Japan, China, India and Southeast Asia. This report focuses on the
Highest Customer Satisfaction Ratings for Thermoseal Group
The results are in for Thermoseal Group, with the UK’s leading specialist insulated glass (IG) component manufacturer and distributor of over 2,000 IG products, reporting highest ever customer satisfaction ratings from its latest Customer Survey. Thermoseal Group supplies to the majority of IG manufacturers in the UK for 38 years and has now began trading to a range of export customers in 22 countries across 5 continents.  Its long-standing service
IPA Sweeps National Resident Satisfaction Awards
PHOENIX, Ariz. and GRAND HAVEN, Mich. – April 26, 2017 – Investment Property Associates (IPA) was recognized for its high marks in customer service and resident experience. SatisFacts, the leading provider of resident surveys recently announced the winners of its 2016 National Resident Satisfaction Awards. IPA and all six of its Liv communities were honored. IPA was an Exceptional Company award winner for a score of 4.5 or higher
Improved Customer Satisfaction with Project Support Services
A successful project is the one that is on time and within budget. ISG technology jointly delivers Project Support Services via an established UK branch network and a European Support Centre (ESC) in Sofia, Bulgaria, enabling the company to meet project goals and to provide an outstanding service. ISG technology's flexible and scalable Project Support Services remove the administrative burden around large scale National, European or Global roll-out programmes such as
04-21-2011 | Health & Medicine
Bupa
Bupa announces results of Customer Satisfaction Survey
Bupa has announced the results of this year's Bupa Care Services Customer Satisfaction Survey. 74% of Bupa care home residents rate the overall standard of care at their Bupa care homes ‘excellent’ and/or ‘very good’. The results came from the annual independent survey of residents and relatives which has been running for 12 years. This is the eighth consecutive year the overall customer satisfaction score has risen. In addition to this 94%