Press release
Live Chat Software Market Current Scenario and Future Estimations - Leading Players LogMeIn Inc., LivePerson Inc., Zendesk, SnapEngage, Livechat Inc., Olark
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The continuous increase in popularity of live chat, growth in need to improve customer relationship management (CRM), and the advantages of live chat software over conventional customer support drive the growth of the market. However, factors such as a continuous increase in demand for web mobile self-service and lack of standardization hamper the live chat software market growth to a certain extent.
North America dominated the global market in 2016 and is expected to remain dominant during the forecast period, owing to the increase in demand for live chat software from a number of industries to provide real-time communication. Furthermore, Asia-Pacific is expected to grow at the highest CAGR during the forecast period.
This report provides a comprehensive analysis of
-Top impacting Growth Factors
-Competitive Analysis of Leading Market Players
-Current and Future Market Trends
-Market Segmentation
-Revenue Estimation by 2023
The global live chat software market was led by the customer service live chat system segment in 2016, and the segment is projected to maintain its dominance during the forecast period. In addition, it is expected to witness the highest growth, owing to the growth in adoption of live chat software by many website providers of the different market.
In 2016, the global market was dominated by the others segment and is expected to continue this trend during the forecast period. However, the retail segment is expected to witness the highest growth, owing to an increase in the adoption of live chat software to improve customer relationship management in the industry.
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Analyst Review:
Many companies integrate their customer relationship management tool with live chat software to improve the user experience for existing customers and potential leads. It helps them to keep a history of an individual-™s chats with the company, their account information and recent purchases, which can expedite troubleshooting and problem solving, which is essentially important when a customer is dissatisfied with the services. Use of live chat software improves customer relationship management by addressing issues quickly and deftly. This, in turn, boosts satisfaction and improves retention rates by saving money for the organization and protecting its customer base.
Comprehensive Analysis of Leading Market Players
•LogMeIn Inc.
•LivePerson Inc.
•Zendesk Inc.
•SnapEngage LLC
•Livechat Inc.
•Olark
•Kayako Inc.
•Freshdesk Inc.
•Woopra Inc.
•Provide Support LLC.
About Us:
Allied Market Research (AMR) is a full-service market research and business consulting wing of Allied Analytics LLP based in Portland, Oregon. Allied Market Research provides global enterprises as well as medium and small businesses with unmatched quality of "Market Research Reports" and "Business Intelligence Solutions." AMR has a targeted view to provide business insights and consulting to assist its clients to make strategic business decisions and achieve sustainable growth in their respective market domain.
We are in professional corporate relations with various companies and this helps us in digging out market data that helps us generate accurate research data tables and confirms utmost accuracy in our market forecasting. Each and every data presented in the reports published by us is extracted through primary interviews with top officials from leading companies of domain concerned. Our secondary data procurement methodology includes deep online and offline research and discussion with knowledgeable professionals and analysts in the industry.
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