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Press release provides excellent customer service

05-05-2010 10:37 AM CET | Business, Economy, Finances, Banking & Insurance

Press release from: Talentpool Solutions

Cape Town, 4 May 2010 –’s annual service barometer yet again boasts exceptional results: customer satisfaction lies at 100 percent! has once again conducted its annual customer satisfaction survey. The result is clear: 100 percent of respondents are so satisfied with the service that they would recommend to others. A great result!
Within the framework of quality measurement of individual products, the writing office reached its highest satisfaction scores in the realm of editing. Here, 78 percent of customers evaluate service quality as outstanding. Overall, evaluations of all of’s services, such as translations, transcriptions, copywriting or proof reading, were mainly evaluated as outstanding or good. The writing office’s strongest point clearly is the processing speed of assignments: more than 90 percent of respondents evaluated the short waiting periods as outstanding. ”No complicated calculation systems, but rather transparency” – this is what a satisfied customer had to say, hence providing a good summary of the price-quality ratio. There is however room for improvement in one aspect: availability by phone. Since the company’s head office is in Cape Town, telephonic consultation is not always possible. “We are happy that many of our customers were willing to take part in the survey and that they answered the questions honestly. This is the only way we can continuously expand and improve our services,” adds Michael van Koppen, intern at and author of the survey.
A total of 46 companies took part in this year’s service barometer. In this regard,
these companies have made use of the full service portfolio of the online writing
office, ranging from transcriptions, proof reading and editing to data capturing and copywriting as well as the use of the Virtual Assistant. Not to be forgotten are the translations that offers in the languages English, French and Spanish, but also in German, Portuguese or Chinese.
The survey results are open to the public and can be viewed by clicking on the
following link:
The Team thanks all customers for their participation in the survey and of course for their honest and, most important of all, positive feedback!

For more information, please feel free to contact Ms. Böhm by telephone +49 5312625-090/182 or via email at welcome(at) You can also visit our website at

Background information for "Mein Schreibservice .de"
Mein Schreibservice .de is a business unit of the firm Talentpool Solutions based in Cape Town, South Africa. The company specialises in administrative and staff rationalisation processes. Mein Schreibservice .de focuses on all sorts of large and manual data capture and adaption as well as transcriptions, translations, proof-reading and editing. The company's clients are mainly based in Europe and South Africa, but also all over the world. Transactions are processed via the Internet.

Further information for the editorial department:
Further material on the topic can be sent on demand. Printing of the press release is free of charge, a file copy can be sent if desired.
More information and pictures:
Talentpool Solutions
Roeland Square Unit 14
Roeland Street
8001 Cape Town
South Africa
Tel: +27 21 4617452
Fax: +49 1801 33110023
Email: welcome(at)meinschreibservice .de

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