How ASTIA achieved phenomenal growth through the contactSPACE platform

The problem

ASTIA provides customer engagement solutions to a variety of organisations, including telcos, insurance companies, solicitors, B2B suppliers and B2C retailers.

Their contact centre software is the backbone of their business. Therefore, they needed a comprehensive solution that could be scaled easily and would be a breeze to onboard new clients with.

When managing such a wide range of clientele, ASTIA needed their solution to be flexible enough to handle the wide array of inbound and outbound campaigns their agents deal with on a daily basis.

The company wanted to avoid the hassle of employing a dedicated on-site IT team - so they needed a solution that was easy-to-manage on an ongoing basis, and a partner that provided comprehensive support.

How contactSPACE delivered

contactSPACE cloud-based solution was perfect for ASTIA’s needs, because it’s ready straight out of the box – no need for any complex on-site installation. The contactSPACE customer success team provided initial training to ASTIA staff, and continues to provide the help their agents and managers need to continue effectively engaging their contacts.

As the company continued to grow, ASTIA was particularly impressed by how agile the contactSPACE platform was. Not only did it adapt to enable them to accommodate the hundreds of different campaigns their agents manage, it was also incredibly simple to scale. ASTIA moved to bigger offices three times due to the growth facilitated by contactSPACE – with next to no downtime – due to how easy it is to get up and running with the software.

“Without contactSPACE, we wouldn’t be where we are today, most definitely, and we wouldn’t have been able to grow so quickly. We wouldn't be able to service our customers at the same level. We wouldn't have been able to track and report at the same level."

- Scott Bailey, Head of Operations at ASTIA

But how exactly did ASTIA achieve such phenomenal growth?

Essentially, their leadership team leveraged their contact centre solution to its full potential. contactSPACE analytics tools and data reports enabled Scott and his group to optimise campaigns with ease, enabling users to better-engage their clients’ contacts. In fact, conversions per hour increased by a whopping 50% after making the switch to contactSPACE.

Watch the video!

https://www.youtube.com/watch?v=ZY1bRUQJWuo

contactSPACE is a leading provider of cloud contact centre software and PCI compliant phone payment solutions.

The contactSPACE cloud contact centre software platform helps organisations consolidate their technology systems whilst improving customer engagement using AI-assisted, data-driven process improvement. contactSPACE is a comprehensive and reliable multi-channel platform.

Whether it’s improving your customer experience or improving outbound contact and conversions, contactSPACE takes the technical complexity away, empowering teams to focus on important business outcomes rather than worrying about annoying technological issues.

Keen to learn more? Give us a call on 1300 360 553!

contactSPACE
L9, 1 Chandos Street
St. Leonards NSW 2065
AUSTRALIA
Call us: 1300 360 533
Email: info@contactspace.com
www.contactspace.com

This release was published on openPR.