IFFA 2010: Area-wide service network provides short downtime periods
Over 1000 service technicians all over the world make sure that all of the functions of the installed scales, machines and systems are reliable and secure. The headquarters in Balingen organises the area-wide service network for customers from the six product areas of retail systems, food processing, industry solutions, labels and consumables, logistic systems and automotive.
“Our service is constructed according to service level agreements. The service hotline is a free basic service which is available during weekends and public holidays at all times of the day. Other modules consist for example of a 24-hour repair service, fault repairs at all times of the day, preventative maintenance checks on site and test protocols in accordance with ISO standards,” says Robert Keller, the director of business services at Bizerba. Moreover, Bizerba also offers remote monitoring of hard and software solutions within the scope of so-called e-service contracts. Downtime periods are therefore able to be reduced in a reliable and cost-efficient way.
Original Bizerba replacement parts are also controlled and stored centrally. The central storage facility in Balingen regularly contains more than 20,000 replacement parts and has optimised logistics with regards to efficiency and speed. Internationally active couriers bring the components to the recipients as quickly as possible. “Experienced specialists in our service-repair department exclusively deal with repairing Bizerba components,” continues Keller. “Cost-optimised exchange parts enable economical solutions with a complete price transparency.”
Regular training sessions which the technicians and product consultants complete in the central training centre in Balingen guarantee the high quality of the Bizerba service. “In order to guarantee optimal product functionality we offer targeted system accompaniment and start up consultations. Additionally, customers can also participate in training sessions in the training centre,” says Keller. All of these services form the basis for long-term, sold customer relationships.
A quality management system is also indispensable with all technically demanding products. If for example, scales are used as test instruments, the demands must be defined to the process exactly and the appliances used must show the highest level of accuracy at the same time. Evidence of this is shown through the calibration certificate produced by Bizerba.
Bizerba is a leading, worldwide-operating technology company offering professional system solutions in scale, label, information and food service technologies, in the retail, food industry, producing and logistic segments. Sector-specific hardware and software, high-performance network-compatible management systems as well as a wide selection of labels, consumables and business services ensure transparent control of integrated business processes and high-level availability of Bizerba-specific performance features.
Worldwide, Bizerba is present in over 120 countries – with 41 shareholdings in 23 countries, as well as 54 country distributors. In 2009, company turnover decreased by approx. 9 % compared to previous year. The company’s headquarters, with a staff of 3,000, is located in Balingen, Germany. Further manufacturing facilities are located in Meßkirch, Bochum, Vienna (Austria), Pfäffikon (Switzerland), Milan (Italy), Shanghai (China), Forest Hill (USA) and San Luis Potosi (Mexico).
For enquiries, please contact:
Bizerba GmbH & Co. KG
Director Global Marketing and Communication
Telephone +49 7433 12-33 00
Fax +49 7433 12-5 33 00
network integrated communication
Coburger Straße 3
Telefon +49 228 620 43 84
Telefax +49 228 620 44 75
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