Datacore Expands Help Desk SupportDatacore Consulting, a premier Managed Service Provider, is proud to announce the hiring of Roger Maddron, MCSE, as Help Desk Engineer.
Roger is a graduate of St. Edward High School and earned his Microsoft Certified Systems Engineer (MCSE) certification in 2004. Roger also brings to Datacore over five years of experience in a network administrator role. Roger’s experience will allow him to play a crucial role at Datacore by providing exceptional Help Desk support to clients.
“What excites me most about working at Datacore is the focus throughout the building on going above and beyond for our clients. This ‘whatever it takes’ mindset is rare in business these days, and I’m proud to work with people who share these values,” says Roger.
“Roger is a sharp and dedicated engineer, and I look forward to working with him,” says Jim Conley, Senior Partner of Datacore. “Datacore is dedicated to providing the best client related help desk in the industry. We are the only local IT company I know of that has three dedicated engineers on the help desk, not to mention the great staff of technicians we have on the desk as well,” adds Jim.
The Help Desk is a service provided to Datacore clients as a way for them to receive immediate, live support for any network issues they may have. Clients can either call the help desk directly, or send a message to a dedicated support e-mail address.
The Help Desk also performs daily monitoring of desktops and servers, which is a proactive approach to maintaining and managing day to day information technology needs. This variety of service provides each client with a single point of contact, and the peace of mind that their network is continuously managed properly and operating at peak performance. Datacore’s approach provides ongoing support to its clients, in an effort to help them reduce costs, alleviate unplanned expenditures, increase productivity, and enhance their existing IT infrastructure.
Datacore Consulting is a premier Managed Service Provider (MSP) for an array of IT services, which empower businesses with the tools needed to succeed in today’s competitive market. The company’s powerful solutions enable their clients to reduce total cost of ownership and increase return on IT investment. Datacore’s team of certified professionals assist established businesses as well as emerging start-up companies, with technical solutions that work to reach their business and technology goals. With a state-of-the-art data center and satellite offices throughout the country, Datacore has the ability to serve local, regional, and national clients.
Kristin Cavanagh, Marketing Manager
5755 Granger Rd
Independence, OH 44131
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