DaimlerChrysler issues mandate to Excelsis

The service portal for MercedesCard, the Mercedes-Benz customer service programme, is implemented using Excelsis Software in fast time to market.

Stuttgart, 19.10.2006. DaimlerCrysler AG issued a mandate to the Stuttgart-based Excelsis Business Technology AG to implement a service portal for MercedesCard holders. The portal is intended to augment existing interactive information services. Especially business processes such as completing customer surveys that replace annual membership fees, redeeming Mercedes-Benz RoadMiles bonuses and ordering selected products from the MercedesCard-Journal are greatly improved through secure and comfortable self-service access for card holders. Rollout is planned seamlessly with all other existing Mercedes-Benz online services.

The portal is developed based on cutting-edge technology, such as Excelsis’ high-efficiency Java frameworks. Using these frameworks, applications for both spoken dialog [based on speech recognition] and web-based portals can be developed in very short time to market, meeting highest security and availability requirements. "The Excelsis proposal to our tender has convinced us both economically and technically," according to Cornelia Bentel, MercedesCard product manager at DaimlerChrysler. "The MC Online project is an important milestone for us and DaimlerChrysler represents yet another key customer deploying our superior technology," according to Frank Härdter, Director at Excelsis.

Contact

Excelsis Business Technology AG
Daniela Sauter - Head of Marketing
Wilhelmsplatz 8
70182 Stuttgart - Germany
Phone +49 711 6 20 30 113
daniela.sauter@excelsisnet.com

About Excelsis

Across the globe, Excelsis is one of the leading suppliers of standard application software for speech systems. By using this software, companies from all sorts of sectors can automate their call centers. Furthermore, Excelsis offers software especially for the sectors of banking, digital TV, transport, suppliers, and trade as well as intersectional software for information systems, customer management and help desk automation.

Companies from all sectors use Excelsis's software, thus lowering their costs and improving their service. 9Live, the town of Augsburg, Cablecom, Deutsche Telekom, EnBW, Jamba!, Medion, Orange, Swisscom, UBS and Vattenfall, to name but a few examples, are all customers.

Excelsis has partnerships with globally important technology suppliers such as Telisma, Alcatel/Genesys, Aspect, Avaya, IBM, Microsoft, Nuance and Intervoice and employs over 100 staff in Berlin, Berne, Luxembourg, Singapore, Stuttgart, Sydney and Zurich.

This release was published on openPR.