Front Office BPO Services Market Growth Assessment and Major Developments by Key Players Forecasted during 2017 – 2022

Market Research Hub (MRH) has freshly publicized a study titled “Front Office BPO Services Market: Global Industry Analysis (2012 - 2016) & Opportunity Assessment (2017 - 2022)” to its vast archive. This 170-page study covers extensive analysis of the global market scenario as well as future growth prospects till 2023. This exhaustive research has been conducted with the help of expert analysts who have carried a vigorous research process that helps in coming up with key outcomes related to the market forecast anticipated for the years coming ahead.

BPO Services has become a favorite term in this competitive business world. In recent years, the global market for front office BPO services has experienced a significant expansion over the past few years. As per the study evaluations, the global front office BPO services market poised to surge at a CAGR of 7.4% throughout the forecast period (2017-2022). Apart from that, the global front office BPO services market is projected to surpass US$ 200,000 Mn in revenues by 2022-end.

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Moreover, the research study broadly categorizes the market on the basis of service type, vertical and region. The regional section is a crucial part of the report which offers, the market size for future years has been analyzed which is based on revenue, sales and market share between 2017 and 2022. Regions highlighted in the study include Latin America, Japan, North America, Europe, APEJ and MEA. Among these regions, Asia-Pacific excluding Japan (APEJ) has been projected to register the fastest expansion in the market. By service type, the study covers customer management services and document management services. Out of these two, customer management services are anticipated to account for an approximately two-third revenue share of the market over the forecast period.

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Several largest industries are focusing on offshoring their operations to front office BPOs for their businesses expansion, by gaining access to new markets and repositioning their product base or point of service delivery to areas closer to their end-users. On the basis of application, the research finds that Manufacturing, BFSI, and healthcare & pharmaceuticals will remain the most lucrative verticals in the global front office BPO services market.

Later, company profiles of the market participants are offered in the report’s concluding chapters. At present, key companies operating in the global front office BPO services market, which include Xerox Corporation, Hewlett Packard Enterprise Co., Convergys Corp., Sitel Worldwide Corporation, IBM Global Services, Williams Lea Limited, Ricoh USA, Inc., Atento S.A., Alliance Data Systems Corporation, and TeleTech Holdings, Inc. Furthermore, the authors have discussed recent developments and strategies anticipated to be adopted by the players profiled in the study.

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