Press release
DACC Delivers Global In-Site For Data Centre Operations
The Collaboration Tool for Service Delivery
The answer was a "Healthcheck" system provided by DACC Europe, a leading provider of infrastructure services to Fortune 1000 enterprises across Europe. DACC monitors the health of each datacentre on a daily basis and enters the results into the Health Check module of Deffinity. Issues that arise are automatically escalated to the relevant teams and dealt with promptly. The Global Head of Datacentres can monitor this activity using a secure web connection to the customer dashboard and has the assurance that all service providers are complying with their contract.
The software module was provided by Deffinity, who provide innovative software solutions for the operations of a business. Deffinity helps service providers enhance their customer experience by giving managers and clients real-time visibility into all aspects of the services they provide.
About DACC Europe
DACC Europe specialise in all aspects of installation and support of structured cabling and networking systems for voice and data. We are fully conversant with the latest industry standards and believe that quality is the key to good and successful business. DACC has been accredited for ISO0991 and for ISO14001:2004.
About Deffinity MSA
Deffinity helps oirganisations improve the effectiveness of their customer-facing processes and activities. Using a combination of consulting, services and proprietary software, we tailor a unique solution for each organisation that is designed to adapt as its needs and capabilities evolve.
Deffinity
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50 Westminster Bridge Road
London
SE1 7QY
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