Unified Communications & Collaboration Market Innovation Trends and Current Business Trends by 2024
UCC Market is projected to surpass USD 57 billion by 2024. The technology represents an integration of real-time communication functions such as telephony, presence, instant messaging, video conferencing, SMS, email and fax that has enabled a new era in business communication by bringing together disparate communication methodologies and tools. Enterprises leverage these systems to enhance business communication, collaboration, and productivity by integrating different types of real-time and non-real-time communication tools with key business processes. UCC solutions aid in significantly reducing costs related to IT communication infrastructure and telecommunication services. They also ensure that latencies in key business communications are minimized/eliminated to improve the efficiency of the associated business processes. Some of the key advantages of using UCC solutions include, increased business productivity, enhanced mobility, improved customer satisfaction and a single, flexible communication infrastructure across the enterprise at scale.
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The emerging technologies such as AR, AI, and IoT are transforming the way UCC systems are designed and implemented by enterprises in scalable architectures. Organizations can employ machine learning capabilities to understand how different employees interact amongst each other and them employ those insights to improve collaboration systems. AI is reinventing the way organizations are structuring their decision-making processes, workflows, and strategy planning by converging with unified communication systems.
North America is expected to dominate the UCC market throughout the forecast period due to the robust IT and telecommunication infrastructure available in the region. As U.S. enterprises exhibit high readiness to adopt and implement UCC solutions to effectively manage enterprise communication functions across diverse geographic locations, the market will exhibit consistent growth over the timeline. The market is characterized by high penetration of IP telephony with U.S. enterprises reporting penetration of over 80% which is significantly higher than the overall average global adoption. Moreover, enterprise mobility is also playing a vital role in enabling successful deployment of modern communication systems to facilitate instant, real-time communication among different stakeholders without the constraint of their physical location.
The players in the UCC market are aggressively involved in strategic collaborations, partnerships and acquisitions to expand their customer base in the nearly consolidated market. For instance, in July 2017, Mitel announced a definitive agreement to acquire ShoreTel. The acquisition was in line with the move-to-the-cloud strategy of Mitel to strengthen its presence in the UCaaS market. Some of the key players in the UCC market include, 8x8, Avaya, ALE, Asnet, BT, Cisco, Google, Huawei, Microsoft, Mitel, NEC, NTT, Orange, RingCentral, Star2Star, Unify, Verizon, and West.
Browse key industry insights spread across 350 pages with 1006 market data tables & 13 figures & charts from the report, “Unified Communications & Collaboration (UCC) Market Size By Platform (Telephony [IP Phones, IP PBX], Collaboration [Mobile, Social Network, Video Platform], Unified Messaging [Voicemail, Email, Fax], Conferencing [Audio, Video, Web], Services & Tools), By Deployment Model (On-premise, Cloud/Unified Communications as a Service (UCaaS), Hybrid), By Application (IT & Telecom, BFSI, Public Sector, Retail, Healthcare, Education), Industry Analysis Report, Reginal Outlook (U.S., Canada, UK, Germany, France, Italy, Spain, Netherlands, China, Japan, Australia & New Zealand (ANZ), South Korea, India, Singapore, Brazil, Mexico, Argentina, GCC, South Africa), Growth Potential, Competitive Market Share & Forecast, 2017 - 2024” in detail along with the table of contents:
Glimpse of Table of Content (ToC)
Chapter 3. UCC Industry Insights
3.2. Benefits of UCC
3.2.1. Single, flexible infrastructure
3.2.2. Reduced costs
3.2.3. Increased business productivity
3.2.4. Enhanced customer satisfaction
3.2.5. Improved mobility
3.3. Industry segmentation
3.4. Evolution of UCC technology
3.5. Industry landscape, 2013 - 2024
3.6. Industry ecosystem analysis
3.7. UCC architecture analysis
3.8. Regulatory landscape
3.9. Technology & innovation landscape
3.9.1. Mobile-first models for UCC
3.9.2. Emerging technologies such as AI, AR, and IoT to transform UCC
3.9.3. Collaborations and strategic acquisitions
3.10. Industry impact forces
3.10.1. Growth drivers
22.214.171.124. Rapid adoption of mobile devices
126.96.36.199. Growing popularity of the BYOD trend
188.8.131.52. Growing need for streamlining business communication process flows
184.108.40.206. Growing popularity of Unified Communications as a Service (UCaaS)
3.10.2. Industry pitfalls & challenges
220.127.116.11. Concerns regarding data security
18.104.22.168. Interoperability issues with existing assets
22.214.171.124. Limited in-house capabilities to execute and manage the roll-out
3.11. Industry news
3.12. Porter's analysis
3.13. PESTEL analysis
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