Analysis of Clientless Remote Support Software Market: Smartphone Devices to Generate Significant Revenues Throughout 2026

Shift in preferences of customers towards compact and mobile devices such as tablets, laptops and smartphones has led manufacturers to incorporate IoT (internet of things) features for enhanced customer services. As the need to resolve technical issues in mobile and remote devices arise, leading companies are focusing on providing the end users with innovative solutions to allow uninterrupted functioning and operations. Incorporation of the IoT features allows connectivity between various devices. Capitalizing on its benefits, leading manufacturers are integrating innovative features that support IoT for enhanced customer support services such as clientless remote support software. The scope of Fact.MR’s report is to analyze the global clientless remote support software market for the forecast period 2017-2026 and provide readers an unbiased and accurate analysis. Through adoption of clientless remote support software services, the support teams can conveniently resolve the software related issues without the need of external configurations and assistance.

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In order to offer enhanced customer experience, the leading companies are focusing on developing technological solutions that allows the customer support teams to offer required assistance and prevent malware attacks and system invasions by hackers. Through incorporation of innovative solutions and product differentiation, the leading companies are focusing on gaining a competitive edge in the global market.

Over US$ 2,000 Mn Opportunity in Global Clientless Remote Support Software Market

According to Fact.MR, the global clientless remote support software market is expected to reach a value of more than US$ 2,000 Mn by the end of 2026. Growing instances of malware attacks has led the leading companies to opt for technological solutions that allows constant monitoring of devices used by the employees. Absence of the advanced technological solutions such as IoT would require the customer support team and IT helpdesks in these companies to constantly monitor the devices manually. This can hinder the flexibility of operations and impact the performance of the companies significantly. Through adoption of the clientless remote support software, the IT helpdesks in major companies can conveniently monitor and operate the systems and device in remote locations to resolve technical issues quickly. Through these technological solutions the customer support teams and IT help desks can also monitor and detect malware attacks on systems used by employees and implement required solutions to prevent intrusion and data loss.

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With the growing need to resolve technical issues in devices located in remote areas, major companies are opting for cloud-based services for deploying clientless remote support software. In terms of revenue, cloud-based services is expected to represent the highest growth in the global market by 2026-end. In addition, the cloud-based deployment services is expected to reflect the fastest growth in the global market through 2026.

Sales of the clientless remote support software services is projected to remain high in the BFSI industry. BFSI industry is projected to generate significant revenues in the global market by the 2017-end. However, IT & telecom industry is projected to reflect the fastest growth in the global market throughout 2026. Adoption of the clientless remote support software is expected to remain concentrated for the smartphone devices. On the other hand, PC/laptop devices is expected to register the fastest growth in the global market through 2026.

Major companies in the global market are Splashtop Inc., RealVNC Limited, VMware, Inc., Ntrglobal Group Ltd, TeamViewer GmbH, Rsupport, Inc, Bomgar Corporation, LogMeIn, Inc., and Cisco WebEx LLC.

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