Third-party pickup in the UK 2018-2023

Third-party pickup in the UK 2018-2023

Summary

"Third-party pickup in the UK 2018-2023", report forms part of Publisher's Retail Channels series, and offers a comprehensive insight into the consumer and market dynamics of the third-party pickup channel. The report analyses the market, the main trends, and consumer attitudes of the channel.

Third-party pickup penetration has risen 1.9ppts from 2017 to 2018, driven mostly by male online shoppers and the dominance of the clothing & footwear sector. The third-party pickup channel is forecast to continue growing rapidly to 2023, but will still make up a very small propotion of online retail spend.

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Scope

-Clothing & footwear will remain the largest sector within the third-party pickup channel, driving over a third of spend, as growth is restricted for certain other sectors due to the nature of the product.
-Store closures will reduce the availability of click & collect, creating opportunities for third-party providers to boost their performance and increase market penetration.
-Despite a significant increase in usage, lockers are still the least used third-party pickup method.

Reasons to buy

-Use our in-depth consumer insight to learn which sectors are the most important for the third-party pickup channel and which consumers are most likely to use the method, to be able to successfully tailor third-party pickup options.
-Understand what drives consumers to chose fulfilment options, such as convenience and value for money in order to maximise sales potential.

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Companies Mentioned:

Amazon
Currys
Argos
Boots
Sports Direct
Dixons
Morrisons
ASOS
Missguided
boohoo.com
Post Office
Collect+
Hermes
Parcelly
Doddle
Pass My Parcel
Parcelforce
UPS Access Point
Inpost
AO.com
Asda
BoohooMAN
Carphone Warehouse
PC World
Debenhams
GAME
H&M
JD Sports
John Lewis
Marks & Spencer
New Look
Next
Superdrug
Tesco
Very.co.uk
Shop Direct

Table of Contents

THE HOT ISSUES
Channel drivers and inhibitors in third-party pickup
Main issues in third-party pickup
TPP enhancements are vital to drive growth
Store closures will reduce the availability of C&C
Increased competition in the TPP market
WHAT PEOPLE BUY
Channel definitions
Headlines
Overall channel size
Channel in context
Overall channel size
Overall channel growth
Sector growth in TPP
Books
Clothing & footwear
DIY & gardening
Electricals
Food & grocery
Health & beauty
Homewares
Entertainment
HOW AND WHY PEOPLE SHOP
Headlines
Who shops
Who shops: books
Who shops: clothing & footwear
Who shops: DIY & gardening
Who shops: electricals
Who shops: food & grocery
Who shops: health & beauty
Who shops: homewares
Who shops: music & video
Shopper profile by sector
The shopper journey
Who shops: collection type
Who shops: convenience store/pickup point
Who shops: Post Office/delivery hub
Who shops: lockers
Who shops: pickup providers used
Shopping habits: device used
Shopping habits: location of purchase
Shopping habits: additional purchases instore
Shopping habits: length of research time
Shopper motivations
Drivers of TPP usage
Views on future TPP usage
Satisfaction of fulfilment methods
TPP delivery options of the 20 online retailers
METHODOLOGY
Definition and methodology

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This release was published on openPR.