Press release
Emotion Analytics Market Size, Growth rate, Market Statistics and Future Forecasts to 2023
ReportsWeb
Emotions data is used to create strategies that helps in improving the business’s customer relationship management (CRM). Emotion analytics software programs can be used to assist any organization with data collection, data classification, data analytics and data visualization. Emotion analytics software is often used in call centers. These emotion analytics software can be used either be a standalone application or built on top of a customer relationship management (CRM) system, which uses audio mining techniques and a correlation engine to match a caller's words with emotions. Language-agnostic emotion analytics software can also monitor the caller's tone of voice and how often a particular word is repeated in order to provide more insight into the caller's emotional state. Dashboards that indicate the emotions of both the caller and the call center agent allow supervisors to know which calls are going smoothly and which ones might require an intervention.
This report studies the Emotion Analytics market status and outlook of global and major regions, from angles of Players, regions, product types and end industries; this report analyzes the top Players in global and major regions, and splits the Emotion Analytics market by product type and applications/end industries.
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Top Manufacturers: Microsoft, IBM, IMotions, Kairos, Beyond Verbal, Affectiva, Eyeris (EmoVu), NViso, Realeyes, Yuyidata, Adoreboard, Heartbeat AI, Deloitte, SAS Institute, Clarabridge, Crimson Hexagon, Berkshire Media, Dentsu
Market Segment by Regions, regional analysis covers
North America
Europe
China
Japan
Southeast Asia
India
Market Segment by Type, covers
Facial Analytics
Speech Analytics
Video Analytics
Others
Market Segment by Applications, can be divided into
Media & Entertainment
Retail and Education
Financial Services
Healthcare
Others
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Few of the major driving factors of emotion analytics market are increase in number of videos, critical decision making, and understanding human behavior in an organization that is encouraging several organizations to implement emotion analytics software into their system.
This emotion analytics has an ability to quantify emotion from more than 5.5 million light speed panelists in real time. The quantifying of emotion is done via emotion recognition technology, which is built on an automated facial coding system. With the combination of facial recognition and emotion analytics technologies, the facial biometrics is embarking the emotion analytics market growth to a large extent. The increasing adoption of facial biometrics in various sector such as government, banking and financial sector and others as this biometrics solution is used for ID cards, passport, driving license, health insurance card, and social security cards.
Table of Content:
1 Industry Overview of Emotion Analytics 1
2 Competitive Status and Trend of Emotion Analytics 16
3 Technical Data and Manufacturing Plants Analysis of Emotion Analytics 19
4 Global Emotion Analytics Overall Market Overview 22
5 Emotion Analytics Regional Market Analysis 26
6 Global 2013-2018 Emotion Analytics Segment Market Analysis (by Type) 52
7 Global 2013-2018 Emotion Analytics Segment Market Analysis (by Application) 56
8 Major Players Analysis of Emotion Analytics 61
8.1 Microsoft 61
8.1.1 Company Profile 61
8.1.2 Main Business/Business Overview 61
8.1.3 Products, Services and Solutions 61
8.1.4 Microsoft Emotion Analytics Revenue (Million USD) (2016-2018) 63
8.2 IBM 64
8.2.1 Company Profile 64
8.2.2 Main Business/Business Overview 65
8.2.3 Products, Services and Solutions 65
8.2.4 IBM Emotion Analytics Revenue (Million USD) (2016-2018) 66
8.2.5 Recent Developments 67
8.3 IMotions 68
8.3.1 Company Profile 68
8.3.2 Main Business/Business Overview 68
8.3.3 Products, Services and Solutions 68
8.3.4 IMotions Emotion Analytics Revenue (Million USD) (2016-2018) 69
9 Development Trend of Analysis of Emotion Analytics Market 114
10 Emotion Analytics Market Dynamics 122
11 Consumers Analysis of Emotion Analytics 124
12 Conclusion of the Global Emotion Analytics Market Professional Survey Report 2017 127
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