Press release
Help Desk Software SysAid 3.1.3 released by Ilient Ltd. / New Web presence ilient.eu for European customers
Ilient Ltd. located in Israel and the Germany based BCS – Dr. Juergen Pitschke announce the release of version 3.1.3 of the leading help desk solution SysAid Server.The new version includes important new features and bug fixes.
SysAid contains an embedded spell checker now. Both the administrator and end users can check spelling before submitting a service request or sending e-mail. The spell checker supports English, Spanish and French. More languages will follow.
For each company the list of categories that it supports can be specified now. This allows a better customization.
Escalation management is improved allowing an escalation before due time. New actions are initiated upon escalation such as: change priority, change escalation level and change status.
As Ilient Partner BCS offers specific information for European customers at the new web presence www.ilient.eu .
BCS offers different services for SysAid as support for companies rolling out SysAid or in-house training. The next open SysAid course will be held on June 12/13, 2006.
SysAid is available in different versions. A free version allows small companies or private users an easy start. The full version can be used as a licensed in-house solution or as a hosted ASP solution. SysAid runs on Windows and Linux.
Ilient Ltd. is a leading provider of IT Help Desk Software. Ilient Ltd. is based in Israel. SysAid is Ilients product line. SysAid is easy to use and has a high reliability.
More information about Ilient Ltd. can be found at www.ilient.com .
BCS – Dr. Jürgen Pitschke is an European software house. BCS is partner of different international software vendors for Europe. The portfolio is focused but not limited to CRM solutions, IT security and software development solutions.
BCS understand itself as a full service company offering training, service and support for all products in the portfolio.
More information about SysAid can be found at www.ilient.eu . Information about BCS can be found at www.sw-products.de .
Contact
BCS – Dr. Juergen Pitschke
Dr. Juergen Pitschke
PF 160116, 01287 Dresden
Fon: +49 351 205026 40
Email: jpitschke@ilient.eu
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