Press release
Integration of Help Desk Outsourcing With IT Management Software Market 2015-2019
About Helpdesk Outsourcing
Helpdesk outsourcing refers to the process of engaging an external resource or service provider to provide technical support to employees and manage the same. It has gained in popularity over the past few years as firms are seeking to minimize in-house expenses. Apart from the inherent cost advantages, it can aid in enhancing the productivity within a short time because of a well-trained and continuously monitored workforce. Scalability in terms of handling of calls can also be ensured. These services are also providing a competitive edge to the SMBs that do not have the resources to build and maintain a technical help desk.
TechNavios analysts forecast the Global Helpdesk Outsourcing market to grow at a CAGR of 5.7 percent over the period 2014-2019.
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Covered in this Report
The Global Helpdesk Outsourcing market can be segmented into two: Outsourced Level 1 and Level 2 Support Services and Outsourced Technical Helpdesk Support Services. The report also covers the End-user and Geographical segmentation of the Global Helpdesk Outsourcing market.
TechNavio's report, Global Helpdesk Outsourcing Market 2015-2019, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and profile of key vendors operating in this market.
Key Regions
Americas
APAC
EMEA
Key Vendors
CSC
HCL Technologies
HP Enterprise Services
IBM
Qcom Outsourcing
Wipro
Other Prominent Vendors
Atos
Attivasoft
CGI Group
Ciber
CompuCom
Dell
Dynasis
Fujitsu
Genpact
Getronics
Hudson Software
Inforonics Global Services
Iyogi
Kayako
Maintech
Northrop Grumman
Pomeroy
Stefanini
Support.com
TCS
TELUS International
T-System
Unisys
Xerox
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Market Driver
Consumerization of IT
For a full, detailed list, view our report
Market Challenge
Risk of Data Security Breach
For a full, detailed list, view our report
Market Trend
Integration of Helpdesk with IT Management Software
For a full, detailed list, view our report
Key Questions Answered in this Report
What will the market size be in 2019 and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by the key vendors?
What are the strengths and weaknesses of the key vendors?
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Table of Contents
01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
03.1 Market overview
03.2 Product offerings
04. Market Research Methodology
04.1 Market research process
04.2 Research methodology
05. Introduction
06. Market Landscape
06.1 Market overview
06.1.1 On-site services
06.1.2 Remote dedicated help desk services
06.1.3 Shared help desk services
06.2 Global help desk outsourcing market
06.2.1 Market size and forecast
06.3 Five forces analysis
07. Market Segmentation by Service
07.1 Segmentation of global help desk outsourcing market by service
07.2 Global outsourced first and second-level help desk services
07.2.1 Market size and forecast
07.3 Global outsourced technical support help desk services
07.3.1 Market size and forecast
08. Market Segmentation by End-user
08.1 Global help desk outsourcing market by end-user
09. Geographical Segmentation
09.1 Segmentation of global help desk outsourcing market by geography
09.2 Help desk outsourcing market in APAC
09.2.1 Market size and forecast
09.3 Help desk outsourcing market in EMEA
09.3.1 Market size and forecast
09.4 Help desk outsourcing market in Americas
09.4.1 Market size and forecast
10. Buying Criteria
11. Market Growth Drivers
12. Drivers and their Impact
13. Market Challenges
14. Impact of Drivers and Challenges
15. Market Trends
16. Trends and their Impact
17. Vendor Landscape
About us
MarketResearchReports.biz is the most comprehensive collection of market research reports. MarketResearchReports.Biz services are specially designed to save time and money for our clients. We are a one stop solution for all your research needs, our main offerings are syndicated research reports, custom research, subscription access and consulting services. We serve all sizes and types of companies spanning across various industries.
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