Press release
Emergence of Social Customer Relationship Management (CRM) Software Market 2015-2019
About Social CRM
Social CRM is an evolution of CRM, which uses social media services, techniques, and technology to enable organizations engage with their target customers. It is a business strategy, supported by technology platform, business processes, and social network, which helps to engage customers in a collaborative manner to provide mutual benefits to both parties. Social CRM has various applications including marketing, sales, customer services, social engagement with prospective customers, and social support to customers.
TechNavio's analysts forecast the Global Social CRM Software market to grow at a CAGR of 38.1 percent over the period 2014-2019.
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Covered in this Report
This report covers the present scenario and the growth prospects of the Global Social CRM Software market for the period 2015-2019. To calculate the market size, the report considers revenue generated from CRM software, social CRM software, solutions, tools, applications, services, support, and maintenance.
The report also presents the vendor landscape and a corresponding detailed analysis of the major four vendors in the market. It provides a geographical segmentation of the market for 2014 and presents the details of the major drivers, challenges, and trends in the market. It also provides segmentations based on category, applications, and end-users in the market.
Key Regions
Americas
APAC
EMEA
Key Vendors
Jive Software
Lithium Technologies
Oracle
Salesforce.com
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Other Prominent Vendors
Artesian Solutions
Attensity Group
Bazaarvoice
Demand Media
Kana Software
QuestBack
Visible Technologies
Market Driver
Increased Demand from SME Sector
For a full, detailed list, view our report
Market Challenge
Integration Issues with Other Applications
For a full, detailed list, view our report
Market Trend
Emergence of Social Network across Organizations
For a full, detailed list, view our report
Key Questions Answered in this Report
What will the market size be in 2019 and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by the key vendors?
What are the strengths and weaknesses of the key vendors?
Table of Contents
01. Executive Summary
02. List of Abbreviations
03. Scope of the Report
03.1 Market Overview
03.2 Product Offerings
04. Market Research Methodology
04.1 Market Research Process
04.2 Research Methodology
05. Introduction
06. Market Landscape
06.1 Market Overview
06.2 Transition of CRM to Social CRM
06.3 Social CRM Classification
06.4 Market Size and Forecast
06.5 Five Forces Analysis
07. Market Segmentation by End-users
08. Geographical Segmentation
08.1 Global Social CRM Software Market Segmentation by Geography 2014-2019
09. Key Leading Countries
09.1 US
09.2 UK
09.3 China
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