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PIONEER TECHNOLOGY GROUP ANNOUNCES SUPPORT INITIATIVE

10-18-2017 05:12 PM CET | Business, Economy, Finances, Banking & Insurance

Press release from: Pioneer Technology Group

Pioneer announces One Pioneer a program to further improve its Support resources.

Pioneer announces One Pioneer a program to further improve its Support resources.

‘Take care of the customer, and the customer will take care of you.’ This idea is the core of Pioneer’s initiative, One Pioneer - a radical change in how the software company does business. Barriers will be broken down between the departments of Implementation, Forms, Programming, and Support, with the intent to further improve our response times for our customers.

Quality support has always been crucial in maintaining a positive relationship between the company and its customers. Knowing this, Pioneer aims to expand its daily Support focus beyond the Help Desk. Ticket resolution will be a high priority not just for the help desk, but for every department across the board. For example, more complex issues involving code changes will now be resolved much faster, as the Programming department will be on hand immediately to address such tickets.

Pioneer’s Help Desk is hiring additional team members, while at the same time doubling its efforts via the active involvement of other departments in solving tickets. Managers from each department will work together to ensure their resources are always available to the Support team. Each group brings unique expertise to the table, allowing our Support personnel to tap into a reserve of more specialized information at a moment’s notice.
This change is effective in Pioneer’s entire product line. The company hopes that this new initiative will create further efficiencies in County and State governments using its products. “Our support team has always been among the best in the business,” said Steve Rumsey, CEO and Founder of Pioneer, “but these changes will further demonstrate our commitment to our customers.”

Pioneer Technology Group (Pioneer) is a leading developer of software solutions and services to Governments and the private sector. The company is headquartered in Sanford, Florida and recently opened a location in Wooster, Ohio. Offerings include: Benchmark, a court case management system, the Landmark official records system, the YourDox title document system, and tax processing systems for counties and municipalities. Pioneer also provides content management systems and a scanning services bureau for transitioning paper to digital images through its subsidiary, Pioneer Records Management. For more information about the company, please contact Kristina O’Leary at koleary@ptghome.com or visit Pioneer's website at http://www.ptghome.com.

-Pioneer Technology Group

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