PSYTECHNICS EXTENDS VOICE PERFORMANCE MANAGEMENT WITH IBM
Experience Manager’s unique user experience based approach ensures that performance man-agement and reporting for IP based telephony, including Sametime Unified Telephony in enter-prise or managed service provider (MSP) based deployments, accurately reflects the user’s real time experience. This increases user confidence with improved call quality reliability through proactive monitoring, detection, and diagnostics for user affecting issues. The Experience Man-ager solution delivers a reduction in operational and support incident overheads throughout the deployment life cycle by addressing common voice application problems including voice distortion, echo, and incorrect volume levels, as well any network induced problems across multi-vendor IP communications environments. Detailed performance reporting, analysis, and root cause diagnosis enable service levels to be maintained more effectively while reducing operating costs.
“Maintaining user confidence and effectiveness with IP based communications is essential to realize full business value and ROI while fostering a more successful collaborative environ-ment,” said Mike Hollier, CTO of Psytechnics. “Our experience with more than 1 million busi-ness IP telephony users clearly demonstrates the need for proactive management of the users’ call experience and reduced operational costs for IP based communications from the pilot or trial through to mature deployment. The required level of visibility and diagnosis for effective support is just not available from traditional network or VoIP management tools.”
“Voice quality can be affected by many different variables across the network with IP telepho-ny systems,” said Akiba Saeedi, director of unified communication and collaboration at IBM. “Using Experience Manager with Sametime Unified Telephony helps monitor and manage over-all voice quality in real time helping to reduce frustration and improve effectiveness of voice collaboration in business.”
Psytechnics is an IBM advanced business partner that has successfully worked with IBM Global Services previously on customer projects. This development is further evidence that the Psy-technics Experience Manager solution provides significant added value to IP Telephony dep-loyments and, furthermore, the addition of video conferencing and mobility management ca-pabilities ensures increased overall effectiveness as organizations further embrace a unified communications environment.
Psytechnics is the leader in voice and video performance management solutions, enabling effective management of call quality and reduced operating and support costs for IP Telephony, Video Conferencing and Unified Communications in fixed, mobile and converged environments.
Psytechnics' Experience Manager is a comprehensive solution for voice and video performance man-agement, troubleshooting, service level reporting, and compliance. Using real time, objective call analysis detailing the actual user experience presents accurate results for right first time ‘find and fix’ using the right resource. Experience Manager focuses on application specific as well as the IP transmission characteristics to detect user affecting factors such as noise, delay, distortion, and echo that, when combined, will determine the users’ experience.
Winner of Internet Telephony and Unified Communications magazines ‘Product of the Year 2008’ and used to manage more than 1 million business telephony users, Experience Manager is gaining a signifi-cant foothold in the managed service provider market.
Psytechnics is a member in good standing of the International Telecommunications Union and has con-tributed significantly to seven ITU-T standards for voice and video assessment. Psytechnics’ solution is extensively validated against more than 500,000 people based subjective test opinions.
Psytechnics’ voice and video performance management products are deployed worldwide in enterprise, mobile and next-generation networks, delivering efficient ‘right first time’ incident management, differentiated services, SLA monitoring and compliance, and intelligent interconnect selection. The company was spun out of BT in December 2000 and has offices in Ipswich, U.K. and Portsmouth, New Hampshire.
Psytechnics is a registered trademark of Psytechnics Ltd. All other trade names, trademarks, and regis-tered trademarks are the property of their respective owners.
IBM, Lotus, Sametime and Sametime Unified Telephony are trademarks of International Business Ma-chines Corporation in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others.
Sametime Unified Telephony is expected to be available from IBM in July 2009
30 Maplewood Avenue, Suite 205
Portsmouth NH, 03801
Liz Swenton, March Communications
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