CTI for the Hotel Sector: protel Interface to serVonic’s IXI-Call
The CTI-solution IXI-Call is integrated into the protel hotel software via an interface: When an already registered guest calls, the guest file is displayed automatically
Especially in the hotel sector, the telephone still is the most important means of communication for the daily guest contact. Efficient work means knowing who is calling even before you accept the call. This is what the interface-software developed by protel hotelsoftware GmbH allows. The CTI-solution IXI-Call 3.0 from serVonic is integrated into protel’s solution for hotels via this interface: When an already registered guest calls, the respective guest file is displayed automatically. That way, the hotel employee can prepare for the call and address the guest individually. Information like notes to the last phone conversation is already available in advance. Manufacturers of sector-specific applications can realize flexible and future-proof communication solutions with IXI-Call 3.0 as CTI (Computer Telephony Integration)-platform.
IXI-Call 3.0
serVonic’s third-party CTI-solution IXI-Call 3.0 offers computer-aided call management. The user has various features at his disposal such as consultation, conference call, hold, alternation, starting phone calls directly out of data bases or Contacts, caller identification with incoming calls, journaling of all the calls, presence management, Active Contacts-technology, Microsoft Outlook Calendar integration as well as group features like status monitor, instant messaging or out of the office indication. All the features are directly controlled from the PC, what allows effective and customer-oriented telephony.
IXI-Call is a server-based solution for companies that want to secure a competitive advantage by an efficient telephony. With IXI-Call, the business processes in more communication-intense areas can be improved. The CTI-solution guarantees a quick access to contacts and information, which are needed in the communication with customers and partners. The modularly designed client/server solution consists of effective modules which enable a deep integration into available IT-structures and are compatible with important future technologies.
serVonic, headquartered in Olching near Munich, Germany, is a leading manufacturer of software solutions with focus on unified communication with unified messaging and CTI. The products of serVonic support existing standards like standard interfaces and standard hardware; proprietary solutions are avoided. The company strives to provide its customers with future-oriented product development, with a focus on integration in available environments. serVonic is partner of Dialogic, Funkwerk EC, IBM, innovaphone, Microsoft, Siemens, SAP and TE-Systems.
Manufacturer / Contact for Readers’ Inquiries:
serVonic GmbH
Ilzweg 7
D-82140 Olching
Germany
Phone: +49 8142 4799-0
Fax: +49 8142 4799-40
E-mail: servonic@servonic.com
http://www.servonic.com
Press Contact:
serVonic GmbH
Ilzweg 7
D-82140 Olching
Germany
Mrs. Angelika Huber
Phone: +49 8142 4799-12
Fax: +49 8142 4799-42
E-mail: a.huber@servonic.com
http://www.servonic.com
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