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The Connected Customer: Utilities

08-29-2017 03:39 PM CET | Energy & Environment

Press release from: T.A. Cook conferences

Connecting the dots between technology, digital strategy and your customer

T.A. Cook Conferences are delighted to announce The Connected Customer: Utilities conference, taking place on 16-17 November 2017 in Amsterdam, Netherlands.

This event will address the transformational role digital innovation plays as utilities look to ‘connect the dots’ between technology, digital strategy and the customer. Attendees will have the opportunity to address the current challenges faced by utilities through industry case studies, insight from prominent experts and plentiful networking options.

Event Format

The event will kick off with our Technology, Digitalisation, and the Evolving Customer keynote speech, before diving into a plethora of case studies where you will hear experiences, difficulties, and lessons learned from leading utilities including Alliander, E.ON, Innogy, Ovo Energy, Vattenfall and more.
Choose between one of three Deep Dive Discussion Groups in the afternoon of day one. Use this extended knowledge and networking session to investigate further into your chosen areas of interest. Share challenges and put your questions to your colleagues.

There will be plenty of chance to network over the course of the two days, including a fantastic evening drinks reception at the end of day one. Day two is packed full of more user case studies, interactive sessions and talks from technical experts, all of which will provide you with the information you need to take back to your own business.

Event Topics will Include
• Digital disruption: future trends, technologies, opportunities and challenges
• Exploiting the potential of IoT, AI, predictive analytics and automation
• The power of blockchain in creating a new paradigm for utilities and consumers
• Developing a multi-touchpoint strategy: 360° customer engagement experience
• Effective use of customer data and analytics to create new business opportunities
• Building effective digital billing and revenue collection solutions for complex products

Benefits of Attending

This is a must-attend event if you want to:
1. Find expert insight, whether it's digital, legal, technological or social, meaning you can be confident in the information you take away
2. Learn from the experiences of your peers and be inspired to implement improvement in your own business
3. Make lasting and valuable connections through the many networking opportunities to cement future knowledge
4. Go home fully informed, with plenty of opportunity to get your burning questions answered by the experts
5. Tailor your experience to the needs of your company with discussion groups and social surgeries which allow you to choose your focal point
6. Allow keynote speakers to challenge your thinking and consider different ways to approach your current business initiatives

Registration is now live! Secure your place at the early bird rate which is due to expire on Friday 15th September, 2017. Visit for more details or contact the event team at, +44 (0)121 200 3810. For all conference updates and interesting, informative content, please join our Connected Customer: Utilities LinkedIn Group here:

For more than 20 years, T.A. Cook Conferences, the conference division of T.A. Cook Consultants, has been organising very successful conferences and seminars for managers. Practitioners and experts from well-known companies regularly report at our events about innovative approaches to solutions in the fields of organisation, management and the use of state-of-the art technologies.

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