CeBIT 2009: serVonic Unified Communication with new IXI-UMS Kernel and CTI Gateway for OCS
At Microsoft & Partners in Hall 4 Booth A26, the technological innovations and the Unified Communication strategy of the Olching-based software manufacturer are in the focus. The new IXI-UMS Kernel from serVonic supports Windows Server 2008. In the fields of Computer Telephony Integration, an OCS Gateway for the CTI-integration in Microsoft Office Communication Server is presented.
IXI-UMS Version 5.8
With the new IXI-UMS Version 5.8, serVonic introduces a unified messaging solution at CeBIT, which is particularly suitable for companies with heterogeneous PBX- and IT-constellations. The new Kernel offers a better performance and a higher throughput for companies with a high volume of UMS messages. An improved site administration facilitates the operation of the UMS-solution in heterogeneous environments and migration phases, no matter whether ISDN or IP is used for the communication. Multiple sites and controllers from different sites can be defined and administered at one Kernel. That way, heterogeneous connections (S0, S2M, and VoIP) to PBX’s of various types can be combined and served with IXI-UMS. The administration and the handling of the messages are realized consistently with the IXI-UMS Kernel. The specific controller settings can be handled separately.
The new version distinguishes by its powerful message routing, which e.g. can be extended by IXI-UMS MDS for an effective messages distribution.
IXI-UMS 5.8 supports Windows Server 2008 and will be available at serVonic and sales partners from April 2009.
Gateway for OCS
The operation of Microsoft OCS (Office Communications Server) and the use of the Microsoft Office Communicator as CTI (Computer Telephony Integration) Client require a PBX with CTI Interface uaCSTA. Other PBX’s require a gateway that establishes the communication between PBX, Microsoft OCS and CTI-functionality of the Office Communicator: With the OCS Gateway, serVonic takes care of the communication between Microsoft OCS on the one hand, which supports the protocol uaCSTA, and VoIP-, hybrid- and conventional PBX’s on the other hand, which normally use the protocol CSTA or TSP. Via serVonic’s gateway, the control of the telephones that are connected to the PBX is possible with the Microsoft Office Communicator. The server-based call control gateway is suitable for the operation in homogeneous and heterogeneous PBX-environments and for almost any common PBX.
Various Scenarios for Deploying serVonic UC in the Fields of PBX and IT
At CeBIT 2009, serVonic emphasizes its Unified Communication strategy: Especially in times of change of PBX- and IT-environments in companies, serVonic’s UC solutions can be deployed for a multitude of possible PBX- and IT-constellations due to its orientation towards common standards. The current product- and partner-certifications also prove this:
Unified messaging on virtual server like VMware or Hyper-V is available with IXI-UMS – beside the variant via VoIP-connection – now also for ISDN: serVonic certified Funkwerk Enterprise Communications as Technology Partner. The interaction of serVonic’s UMS-solution with Funkwerk bintec Routers as communication hardware has been tested successfully for ISDN and virtualization.
serVonic received the SAP-certification “Integration with SAP NetWeaver“ in the category fax-systems for its IXI-UMS Connector for use with SAP® R/3®.
In the context of the Siemens HiPath Ready program, Siemens certified serVonic for the PBX HiPath 8000.
The successful operation of IXI-UMS with Microsoft Unified Messaging, Dialogic MediaGateways, AudioCodes Gateways and the connection to OpenSource Asterisk PBX-environments confirm the various scenarios for deploying serVonic’s software.
Unified Communication Strategy at serVonic:
Ready for Hosting and Fax as a Service (FaaS)
serVonic has prepared its own UC products for the topic Outsourcing and Software as a Service: serVonic offers a hosting model for the integration of the IXI-UMS fax feature in provider-concepts with hosted mailboxes.
True to the motto FaaS (Fax as a Service), serVonic introduces the new concept for Fax as a Service: serVonic takes care of the sending and the reception of faxes for customers, who want to run and administer their messaging system themselves. The user administration including potentially critical data and administration of the permissions can be handled by the customers themselves and does not have to be outsourced. serVonic’s FaaS concept thereby offers seamless integration of the fax solution into the messaging architecture and delivery of the faxes directly in the inbox of the users anyway.
serVonic, headquartered in Olching near Munich, Germany, is a leading manufacturer of software solutions with focus on unified communication with unified messaging and CTI. The products of serVonic support existing standards like standard interfaces and standard hardware; proprietary solutions are avoided. The company strives to provide its customers with future-oriented product development, with a focus on integration in available environments. serVonic is partner of Dialogic, Funkwerk EC, IBM, innovaphone, Microsoft, Siemens, SAP and TE-Systems.
Manufacturer / Contact for Readers’ Inquiries:
Phone: +49 8142 4799-0
Fax: +49 8142 4799-40
Mrs. Angelika Huber
Phone: +49 8142 4799-12
Fax: +49 8142 4799-42
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