Press release
Global Healthcare BPO Market 2016-2020 - Key vendors Accenture, Cognizant Technology Solutions, Genpact, TCS, Xerox
BPO is a segment of outsourcing that consists of subcontracting business processes of an organization to a third-party vendor that has expertise in the required domain. These vendors then administer and manage the selected activity based on defined and measurable performance criteria. It helps clients increase their operational efficiency, concentrate on core competencies, reduce time-to-market, obtain access to fresh talent with experience in the latest technologies, and, in the long run, build an organization with an economical cost structure. Several healthcare providers adopt BPO services due to proven benefits of cost reduction, improved patient care services, and maximized staff efficiency.
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Technavios analysts forecast the global healthcare business process outsourcing (BPO) market to grow at a CAGR of 5.83% during the period 2016-2020.
Covered in this report
The report covers the present scenario and the growth prospects of the global healthcare business process outsourcing (BPO) market for 2016-2020. To calculate the market size, we consider revenue generated from BPO vendors from their healthcare BPO divisions. Healthcare BPO solutions and services can be broadly categorized into two based on consumers of healthcare BPO solution in the market:
Healthcare provider (hospitals, clinics, pharmaceutical companies, healthcare institutions, and public health systems)
Healthcare payer (health insurance firm)
We have considered total contract value (TCV) of vendors to forecast market size for 2016-2020. TCV is the value of contract summarized over a certain period of time.
The market is divided into the following segments based on geography:
Americas
APAC
EMEA
Global Healthcare Business Process Outsourcing (BPO) Market 2016-2020, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.
Key vendors
Accenture
Cognizant Technology Solutions
Genpact
TCS
Xerox
Other prominent vendors
Acclaris
Accretive Health
3i Infotech
ACS
Acura
Aditya Birla Minacs
Aon
Aegis
Allscripts Healthcare Solutions
Allsec Technologies
Capgemini
CGI
Convergys
CSC
Dell
Dynamic Healthcare Systems
EXL
Firstsource
HCL Technologies
Hexaware
Hinduja Global Solutions
HP
IBM
IGATE
IMS Health
Infosys
iProjects McKesson
Medusind Solutions
Minacs
Mphasis
NCO Financial Systems
Serco Global Services
Siemens Healthcare
SourceHOV
SUN Knowledge
Sutherland Global
Tech Mahindra
Teleperformance
Teletech
ThinkHealth Services
TMG Health
Wipro
WNS
Market driver
Shift from ICD-9 to ICD-10
For a full, detailed list, view our report
Market challenge
Lack of adequate ICT infrastructure
For a full, detailed list, view our report
Market trend
Medical document outsourcing on the rise
For a full, detailed list, view our report
Key questions answered in this report
What will the market size be in 2020 and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by the key vendors?
What are the strengths and weaknesses of the key vendors?
Table Of Content
PART 01: Executive summary
Highlights
PART 02: Scope of the report
Market overview
Countries covered
Top healthcare BPO destinations 2016
Top-vendor offerings
PART 03: Market research methodology
Research methodology
Economic indicators
PART 04: Introduction
Key market highlights
PART 05: Market landscape
Market overview
Market size and forecast
Five forces analysis
PART 06: Market segmentation by healthcare BPO services
Global healthcare BPO market by healthcare BPO services
Healthcare CRM BPO market
Healthcare HR BPO market
Healthcare F&A BPO market
PART 07: Geographical segmentation
Global healthcare BPO market by geography
Americas
EMEA
APAC
PART 08: Market drivers
Shift from ICD-9 to ICD-10
Rise in automation and integrated sourcing strategies
Increase in government regulations
Rise of nearshore outsourcing destinations and access to technology
PART 09: Impact of drivers
PART 10: Market challenges
Lack of adequate information and communication technology (ICT) infrastructure
Interoperability issues
High attrition rate and shortage of domain expertise
Stringent regulatory norms
PART 11: Impact of drivers and challenges
PART 12: Market trends
Medical document outsourcing on the rise
Upsurge in RCM
Rise in medical transcription outsourcing services
Emergence of cloud-based BPO in healthcare
Proliferation of real-time data analysis
PART 13: Vendor landscape
Competitive landscape
Market risk factors
Other prominent vendors
PART 14: Key vendor analysis
Accenture
Cognizant Technology Solutions
Genpact
TCS
Xerox
Recent developments
PART 15: Appendix
List of abbreviations
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