Speech Analytics Market Size, Value Chain and Forecast 2017-2027
Speech AnalyticsMarket: Drivers and Challenges
By increasing number of call centers, increasing need for customer relationship management (CRM), technological advancement, rising demand for more accurate risk management solutions, and competition between enterprises are the major driving factor for speech analytics market growth. In addition to that, speech analytics technology helps many enterprises to analyze market trends and opportunities, and unproductive call volumes and the factors driving high costs. This technology also help many enterprises to work upon unorganized data which has been gather from customer interaction and enhanced customer experience. Therefore, the demand for speech analytics has been increased across various enterprises.
Another driving factor for speech analytics is the cloud-based real-time speech analytics solutions which are providing many opportunities for enterprises.
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In contrast to this, the increase in costs, lack of awareness of speech analytics technologies are restraining the speech analytics market growth.
Speech AnalyticsMarket: Segmentation
Segmentation on the basis of deployment:
Segmentation on the basis of industry:
IT and Telecommunications
Transportation and Logistics
Defense and Government
Energy and Utilities
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Speech AnalyticsMarket: key players
Some of the key players for Speech Analytics Market are, Interactive Intelligence Group, Verint Systems, NICE Systems, Genesys, inContact, IBM, CallMiner, Voci Technologies, Almawave, Mattersight, Nexidia, Avaya, ZOOM International and Calabrio.
Speech AnalyticsMarket: Regional Overview
Speech Analytics Market is currently dominated by North America due to the technological advancements in this region.Asia Pacific Speech Analytics Market is expected to have the highest growth rate during the forecast period.
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