Digital User Experience Solutions Market - Growing Reliance on Technology to Augment Growth

Digital user experience solutions are solutions which aids in user experience design. User experience design is the process utilized for improving the satisfaction of the end user with respect to a product. It encompasses improvement of the accessibility of the product, pleasure derived from using the product and the overall usability of the product, coupled with the human computer interaction (HCI) design. Digital user experience solutions are based on consumer or end user research, user interaction design and information architecture among other factors. The interaction design is based on how the consumers want to feel the product to feel like, when using it, and is also known as graphic design. It is an important aspect of digital user experience solutions since based on that, the products color and images are chosen. Information architecture encompasses the data to be included inside the product, for the user to access. HCI also plays an important role for digital user experience solutions since it maps the actual interaction between the product and the human and gathers information on the same. Higher amount of data from HCI is beneficial for designing a better user experience. Digital user experience solutions thus aids in appropriate designing of a product, based on multivariate data, leading to better growth opportunities for an organization.

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The market for digital user experience solutions is primarily being driven by the growing importance of user satisfaction from usage of a product. Currently, end users are becoming more demanding for designs having features such as easy to use, aesthetically pleasing and emotionally satisfying among others. Digital user experience solutions can provide edge to an organization by providing the same to the user. These solutions can deliver more rewarding customer experience for a bank’s client, can increase employee productivity by providing easier user interaction with software, streamline different business processes, or can be used to design a product which is supported on multiple devices. Such factors have been promoting the increasing adoption of digital user experience solutions globally, leading to overall growth of the market. Additionally, the growing dependence on the internet is leading to higher demand for digital business globally. The growing competitiveness in digital business can be uniquely distinguished by providing a unique user experience. Hence organizations are increasingly relying on digital user experience solutions for providing a unique user experience to their customers. This factor has again been boosting the demand for digital user experience solutions globally. However, lack of awareness among small enterprises, regarding the benefits of enhancing user experience, has been restraining the growth of the market to some extent. Despite such restraint, considering the growing demand for enhancing customer experience, the market can be expected to be provided with several growth opportunities during the forecast period.

The global digital user experience solutions market can be segmented on the basis of end user into automotive, banking financial services & insurance (BFSI), e-commerce & retail, healthcare, transportation, telecommunications, manufacturing, oil & gas and others. On the basis of regions, the market for digital user experience solutions has been segmented into North America, Europe, Asia Pacific (APAC), South America and Middle-East & Africa (MEA). North America held the largest market share in 2016, owing to the presence of large number of digital user experience solution vendors in the region. Asia Pacific is expected to grow at the fastest pace during the forecast period.

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The major companies of the digital user experience solutions market globally are IBM Corporation (The U.S.), Cognizant (The U.S.), CGI Group, Inc. (Canada), OSSCube (The U.S.), Hewlett Packard Enterprise (The U.S.), Sensiple (The U.S.), Mindtree, Ltd. (India) and Mphasis, Ltd. (India) among various other companies.

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