openPR Logo
Press release

Transparency in the IP Network: ANDTEK’s Reporting Tool Creates Comprehensive Reports

10-21-2008 02:11 PM CET | Media & Telecommunications

Press release from: ANDTEK

/ PR Agency: Fuchs Pressedienst und Partner, Journalisten PartG
Munich/Hallbergmoos, Germany, October 20 – "AND Phone Reporting" allows to create extensive reports in the VoIP network in a quick and simple way. This way the management always has an actual overview of its employees' communication patterns and gets important information about the data/voice traffic e.g. in case the data lines shall be extended. With the reporting tool it is possible to optimize IP infrastructures among other things in a call center as well.

"AND Phone Reporting" is based on Cisco's Unified Communications Manager. The Munich-based unified communications specialist ANDTEK's solution also bundles a full version of "Crystal Reports" being one of the most popular tools used to create reports.

Users can create extensive reports - even graphically - within a few minutes. Doing so the reports are created using various data sources (e.g. telephone calls, information about the voice quality, number of data packages lost, jitter, etc.). Reports containing such information are extremely helpful to detect faults as well as to optimize an IP telephone network.

"AND Phone Reporting" supports predefined connections and templates like e.g. to the "AND Phone Application Server" database or the "Call Detail Records" (CDR) of the Cisco Unified Communications Manager. These con-nections allow monthly, weekly or daily reports. The reports can certainly be created automatically within certain periods as the user likes it as well in order to have access to reports at any time.

"AND Phone Reporting" allows call center operators using the service "AND Phone Group ACD" to create reports. For example reports whether agents are fully occupied, the number of incoming or accepted and lost telephone calls. This reporting is an important function to be able to judge the utilization and the quality of one's own hotline.
"AND Phone Group ACD" is completely telephone-based - a CTI variant can be chosen as an option - and automatically distributes incoming calls in the call center to certain employees.

"AND Phone Reporting" is also predestined for the planning of new data lines e.g. between sites or for the expansion of data lines. The tool provides the information about the data/voice traffic in a clear graphic and tabular form.

For text copy and pictures please visit http://www.fuchs-pressedienst.de.

ANDTEK GmbH, founded in the year 2000, is specialized in intelligent and custom-made unified com-munications applications and additional benefit services. The solutions developed and implemented by ANDTEK support companies of all areas of business in improving communication processes and open up innovative possibilities to use the IP telephony like for example voice recording, presence services or security applications. Among other things ANDTEK's IP communications solutions are predestined for finance companies, public service, health care, trade, industry and judiciary.

Press Relations:

Fuchs Pressedienst und Partner, Journalisten PartG
Franz X. Fuchs
Phone: +49 (0) 8231- 6093536
info@fuchs-pressedienst.de
http://www.fuchs-pressedienst.de

This release was published on openPR.

Permanent link to this press release:

Copy
Please set a link in the press area of your homepage to this press release on openPR. openPR disclaims liability for any content contained in this release.

You can edit or delete your press release Transparency in the IP Network: ANDTEK’s Reporting Tool Creates Comprehensive Reports here

News-ID: 57210 • Views:

More Releases from ANDTEK

IP Communication: Software Made in Germany/Unified Communications Specialist ANDTEK offers top quality, a competent service and mature solutions
IP Communication: Software Made in Germany/Unified Communications Specialist AND …
Munich/Hallbergmoos, September 5, 2013 – Many corporations and medium-sized companies swear by ANDTEK GmbH’s Software Made in Germany. The mature and stable communications solutions of the Unified Communications specialists are not only perfectly optimized to fulfill customer needs, but they are also considered extremely reliable. ANDTEK’s software solutions are tested in accordance with the strictest quality standards; users benefit from a top-notch all-round service provided by the software experts. “As
ANDTEK with a strong presence in the Middle East/Munich UC specialist signs partner agreement with CCMENA
ANDTEK with a strong presence in the Middle East/Munich UC specialist signs part …
Munich/Hallbergmoos, 04 March 2013 – ANDTEK GmbH has signed an agreement with value added distributor "CCMENA", Dubai. The Munich unified communications specialist thus significantly strengthens its presence in the Middle East, considered among experts as one of the world's fastest growing regions for unified communications/IP communication. The partner agreement comprises the entire product range of ANDTEK. According to findings from representative studies, over every second company in the Middle East plans

More Releases for Phone

Univer Phone Offers The Best Repair Services for Apple and Phone Smartphones
Montreal, Quebec – Having a smartphone that doesn’t work can be very frustrating, particularly if you need it for work or, in general, family life situations. With Univer Phone on your side, they can get you connected usually within a matter of minutes. The team behind Univer Phone are the foremost repair experts for popular Apple iPhones and Samsung smartphone models in Montreal. Their Mont-Royal Ave W hub offers the
Mobile Phone and Smart Phone Market is Booming Worldwide |
HTF MI recently introduced Southeast Asia Mobile Phone and Smart Phone Market study with in-depth overview, describing about the Product / Industry Scope and elaborates market outlook and status to 2023. The market Study is segmented by key regions which is accelerating the marketization. At present, the market is developing its presence and some of the key players from the complete study are Samsung Electronics, Apple, Huawei Technologies, OPPO, Vivo
Mobile Phone Smart Phone Market to Witness Comprehensive Growth by 2021
Cellular phones with basic facilities such as text messaging, voice calling, audio and video visualization and camera are referred to as mobile phones. Cellular phones that offer advanced computing abilities such as Wi-Fi, web browsing, third-party applications and mobile payment, solutions for information management, such as documents, emails and contacts, inbuilt GPS applications, and provides features such as voice and video calls and web access are referred to as smart
Mobile Phone and Smart Phone Market to Develop Rapidly by 2021
Cellular phones with basic facilities such as text messaging, voice calling, audio and video visualization and camera are referred to as mobile phones. Cellular phones that offer advanced computing abilities such as Wi-Fi, web browsing, third-party applications and mobile payment, solutions for information management, such as documents, emails and contacts, inbuilt GPS applications, and provides features such as voice and video calls and web access are referred to as smart
Mobile Phone Smart Phone Market Progresses for Huge Profits by 2021
Cellular phones with basic facilities such as text messaging, voice calling, audio and video visualization and camera are referred to as mobile phones. Cellular phones that offer advanced computing abilities such as Wi-Fi, web browsing, third-party applications and mobile payment, solutions for information management, such as documents, emails and contacts, inbuilt GPS applications, and provides features such as voice and video calls and web access are referred to as smart
Mobile Phone Smart Phone Market to Witness Exponential Growth by 2021
Cellular phones with basic facilities such as text messaging, voice calling, audio and video visualization and camera are referred to as mobile phones. Cellular phones that offer advanced computing abilities such as Wi-Fi, web browsing, third-party applications and mobile payment, solutions for information management, such as documents, emails and contacts, inbuilt GPS applications, and provides features such as voice and video calls and web access are referred to as smart