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C-Zentrix Launches its Revolutionary Customer Engagement Solutions, 'TrixChat' and 'Zenbot'

05-29-2017 02:40 PM CET | IT, New Media & Software

Press release from: Crossword Public Relations

/ PR Agency: Crossword Public Relations
C-Zentrix

C-Zentrix

C-Zentrix Launches its Revolutionary Customer Engagement Solutions, ‘TrixChat’ and ‘Zenbot’

New Delhi, 25th May 2017: C-Zentrix, a Gartner Magic Quadrant for CCI 2016 recognized Product Company and a leading cloud-based advance communication management provider, today announced the launch of two new products in its Customer Engagement Solutions portfolio, ‘TrixChat’ and ‘ZenBot’. The newly launched solutions would help the customers of C-Zentrix across verticals to stay in touch with their end-customers 24x7. These products are expected to revolutionize the customer service industry with the automation they bring. According to the market study, by the year 2020, the global live chat software market, growing at a CAGR of almost 8% and expected to reach $819.2 million. Chatbot market is predicted to expand at a resounding CAGR of 27.8% by revenue, from 2016 to 2024. By the end of 2024, the global chatbot market is expected to reach $994.5 million.

Features of TrixChat:
The state-of-art cloud based chat software allows the end users to connect with agents over web and mobile apps. It helps in instant transfer of files/documents to the end-customers over the chat and vice-versa. It has unique ‘Chat Barge’ feature that helps the line managers to monitor or assist agents. It has the provision of connecting up to 6 end users with a single agent over chat. The chat can be transferred to a different agent or another agent can be invited over a chat conference. The agents can have canned messages to facilitate the interactions with end-customers. This solution will help in significant utilisation of agents and reduction of CAPEX and OPEX for the businesses.

Features of ZenBot:
The unique chatbot would help the businesses in creating a flow based responses. The AI (Artificial Intelligence) based response is very close to live agent experience as it has the ability to understand the context, grammar and semantics. This would also help the agents in getting instant answers to the queries and in First Call Resolution. Users can easily switch from bot to live agent. ZenBot has been designed to be easily integrated with third party chat and has the feature of advanced reporting - bot interaction history, reports of all unanswered questions to make the bot intelligent

According to Saket Setu, CEO &Co-Founder, C-Zentrix, “We are expecting that the launch of TrixChat and ZenBot is set to redefine the customer service industry. We at C-Zentrix always try to build cutting-edge technologies for intelligent customer service. In pursuit of this excellence, we are proud to launch our two revolutionary products and help our customers in interacting with their key prospects& customers significantly.”

With the introduction and addition of ‘TrixChat’ and ‘ZenBot’ into the wide product portfolio, C-Zentrix is making sure that all the customised Customer Engagement Solutions - C-Zentrix Contact Center, C-Zentrix Applications, C-Zentrix Trouble Ticketing, C-Zentrix Lead Management , C-Zentrix Conferencing Bridge, C-Zentrix Robo Call Solution, C-Zentrix Missed Call Solution , C-Zentrix Screen Logger are available under one roof for its customers.

About C-Zentrix
C-Zentrix is a leading customer experience platform company. It has received an honorable mention in the Gartner Magic Quadrant Contact Centre Infrastructure Worldwide Report 2016. C-Zentrix's Single Box Solution is a unique one-box customer engagement solution in the world for over 180 concurrent agents. C-Zentrix Enterprise Cluster with Multi Channel capability can handle over 5000 agents concurrently with High Availability & Load balancing. It is a unique product proposition which is offered by only couple of providers across world. C-Zentrix helps organizations across various industry verticals to set up and manage their personalized customer centers, which entail hassle-free solutions at competitive market prices coupled with high efficiencies deployment and support.
C-Zentrix is currently present in India, Middle East and Asia Pacific with special focus on emerging markets and is proud of serving many top enterprises globally.
For more information, please visit: http://trixchat.com/ or http://www.c-zentrix.com or http://www.c-zentrixcloud.com

Media Contact:

For C-Zentrix
Pallavi Goel
Manager, Marketing & Media Relations
pallavi.goel@c-zentrix.com

+91 91 9945345272

1007, Kirti Shikhar Tower, District Centre, Janakpuri, Delhi 110058

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