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VI Service Desk 4.0 - A Lotus Notes Help Desk

08-18-2008 01:28 PM CET | IT, New Media & Software

Press release from: Velocity Integrations Software, Inc.

Velocity Integrations Software, Inc. is the provider of the VI Service Desk; a Lotus Notes Help Desk solution. All the features required to run a successful Help Desk are contained in a highly intuitive and clutter free operating environment. The VI Service Desk is an extremely scalable solution with a compelling cost-benefit ratio for small to large businesses.

The VI Service Desk is extremely easy to install, with less than 1 hour of set up time required. We feel that most of your implementation time should be spent optimizing your business rules and Help Desk workflow, not managing your Help Desk application. Our service is extremely pro-active, and a person is always available to quickly address your needs.

With the release of Version 4.0 this August of 2008; Velocity Integrations will be well positioned for continued growth, while at the same time expanding its services and product capabilities.

Features of the VI Service Desk and Enhancements for 4.0

Ticket Logging capabilities via Email, Manual Submittal, End User Self Help Portal on Web and Notes Client.

Hardware and Software Asset Management – with Automatic Polling of network's Hardware and Software.

Ad-Hoc Reporting that provides the user with a flexible set of tools and criteria to generate virtually any type of report. This includes the ability to export any report or view to an Excel format for increased portability and flexibility.

Knowledge Base Management for both Analysts and End Users.

Comprehensive Work History, Audit Trails and notification capabilities.

Fully integrated SLA and Escalation Rules to auto-notify and assign the proper resources. Version 4.0 will provide the ability to send out time interval based notifications, to ensure that issues are resolved.

Automatic Task(s) assignment based on Ticket category.

Automated Approval Process based on Category or Service that is required for the Ticket in question.

Velocity Integrations Software is excited about the future and extending its services to more customers in an ever smaller global community.

Velocity Integrations Software, Inc.
200 Broadway
Suite 302
Troy, New York 12180
contact@velocityintegrations.com
For more information +1 518 720 3020

Velocity Integrations Software, Inc. was formed in 2003 based on the need for a comprehensive Lotus Notes Help Desk solution. The vision was to develop not only a superior product but to also provide excellent service and support. Today Velocity Integrations Software has achieved this goal; providing an excellent product with unmatched service to over hundreds of IT Help Desk Professionals.

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