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Global Interactive Voice Response System Market and Prospects Research Report 2017
Market Research Report
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About IVR System
Interactive voice response (IVR) is an automated telephony system that interacts with callers, collects information, and routes calls to the appropriate recipient. An IVR system (IVRS) receives a voice input and touch-tone keypad selection and provides responses by means of voice, fax, callback, and e-mail.
Technavios analysts forecast the global IVR system market to grow at a CAGR of 12.63% during the period 2017-2021.
Covered in this report
The report covers the present scenario and the growth prospects of the global IVR system market for 2017-2021. To calculate the market size, the report presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources.
The market is divided into the following segments based on geography:
• Americas
• APAC
• EMEA
Key vendors
• Avaya
• Cisco Systems
• Convergys
• Genesys
• Altitude
• Aspect Software
• Diagenix
• Exotel Techcom
• Enghouse Interactive
• inContact
• NEC
• Ozonetel
• Pronexus
• Unify
• Vocalcom
• Zendesk
Market driver
• Exponential increase in contact center data.
• For a full, detailed list, view our report
Market challenge
• Technological challenge to IVR system.
• For a full, detailed list, view our report
Market trend
• Rise in use of multi-channel and multi-modal access.
• For a full, detailed list, view our report
Key questions answered in this report
• What will the market size be in 2021 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?
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