Cloud-Based ITSM Market Value Share, Supply Demand, share and Value Chain 2017-2027
The three service strategies used in cloud-based ITSM are Portfolio management, demand management and financial management. These services are effectively used for workload and cost calculations to meet the rapidly increasing workload demand. Cloud-based ITSM is a way to improve a current service or to implement new service.
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Cloud-Based ITSM:Drivers and Challenges
The major factors driving the adoption cloud-based ITSM are increase in mobile workforce, security and privacy concern. In enterprise application, the drift towards cloud technology has created huge impact on cloud- based ITSM market which helps to improve security of data, integrity and delivery of services. Cloud based solutions delivers business enabling IT services quickly and flexibly at lower cost. Most of the companies are adopting advent advanced technologies such as Bigdata and internet of things. These technology are used due to its advance feature like agile implementation, easy deployment and subscription based pricing.
The major restrains faced by cloud-based ITSM market is increased business scrutiny and complexity. Now-a-days, due to substantial adoption of internet of things for various cloud based applications and excess use of remote application, most of the organizations are facing problem such as compliance which causes complexity in business.
Cloud-Based ITSM: Segmentation
Segmentation on the basis of solutions:
Service portfolio management
Service demand management
Service financial management
Configuration and change management
Operations and performance management
Dashboard, reporting, and analytics
Segmentation on the basis of verticals:
Government and public sector
Energy and utilities
Travel and hospitality
Telecommunication and IT
Healthcare and life sciences
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Cloud-Based ITSM: Key Players
Some of the key players of cloud-based ITSM are:BMC Software, Inc., CA Technologies, Service Now, Cherwell Software, LLC, Hewlett Packard Enterprise Company, and HEAT Software USA.
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