Press release
Global Interactive Voice Response System Market To Set At CAGR Of 12.63% Between 2017-2021.
Interactive voice response (IVR) is an automated telephony system that interacts with callers, collects information, and routes calls to the appropriate recipient. An IVR system (IVRS) receives a voice input and touch-tone keypad selection and provides responses by means of voice, fax, callback, and e-mail.
Technavios analysts forecast the global IVR system market to grow at a CAGR of 12.63% during the period 2017-2021.
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Covered in this report
The report covers the present scenario and the growth prospects of the global IVR system market for 2017-2021. To calculate the market size, the report presents a detailed picture of the market by way of study, synthesis, and summation of data from multiple sources.
The market is divided into the following segments based on geography:
Americas
APAC
EMEA
Technavio's report, Global IVR System Market 2017-2021, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.
Key vendors
Avaya
Cisco Systems
Convergys
Genesys
Other prominent vendors
Altitude
Aspect Software
Diagenix
Exotel Techcom
Enghouse Interactive
inContact
NEC
Ozonetel
Pronexus
Unify
Vocalcom
Zendesk
Market driver
Exponential increase in contact center data.
For a full, detailed list, view our report
Market challenge
Technological challenge to IVR system.
For a full, detailed list, view our report
Market trend
Rise in use of multi-channel and multi-modal access.
For a full, detailed list, view our report
Key questions answered in this report
What will the market size be in 2021 and what will the growth rate be?
What are the key market trends?
What is driving this market?
What are the challenges to market growth?
Who are the key vendors in this market space?
What are the market opportunities and threats faced by the key vendors?
What are the strengths and weaknesses of the key vendors?
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