Hemmersbach Standardizes IT Service Delivery with Its In-House Service Delivery Code

Standardizing IT Service Delivery: Inside Hemmersbach's Service Delivery Code and the Triple 100 Method

Nuremberg, Germany - 11 August 2026

Why Standardization Matters in Service Delivery Projects

No two service delivery projects are the same. In the pressured implementation phase, the absence of a standardized approach can lead to costly mistakes, forgotten tasks, and duplicated efforts. Over more than 25 years of running international IT service delivery projects, Hemmersbach developed a structured answer to this challenge: the Service Delivery Code (SDC), a method and tool the company created and continues to use itself to deliver projects consistently across borders. It reflects a simple conviction Hemmersbach has held throughout its history, namely that disciplined, repeatable process is what separates reliable service delivery from constant firefighting.

A Methodology Built and Proven In-House

The SDC is not a recent addition or an off-the-shelf tool. It is the accumulated result of over 25 years of delivering services for the world's leading IT companies, distilled into a single method and tool. Hemmersbach designed both the methodology and the software behind it, and applies them to its own projects every day. This dual role, as both author and daily user of the standard, is what gives the SDC its practical depth: every module reflects lessons learned in real projects rather than theory, giving structure to a discipline that is too often left to individual habit.

The Triple 100 Workflow

At the heart of the SDC is a workflow the company calls Triple 100, a shared framework that orients every project toward the same measurable goal: 100 percent quality, delivered within 100 days, to a 100 WOW! Level of customer satisfaction. Rather than treating each project as a blank page, the workflow guides teams through a consistent sequence of stages, so the same standard applies whether a project is small or highly complex.

The journey moves through three phases. Preparation covers Initiation, Implementation and Hypercare. Execution moves through Proactive Measurement and Optimisation. While Innovation closes the loop with Enthused Customers, focusing on Perception and the WOW! effect. Each of the workflow's modules carries plain-language explanations, checklists anchored by best-practices and internal rules, and ready-to-use examples and templates, so teams can apply the same standard consistently at every step.

How the Service Delivery Code Helps IT Project Managers Standardize Service Delivery

For project managers and service delivery teams, the value of the SDC lies in the removal of guesswork. Role-based auto-assignment routes responsibilities to clear owners, and the AID Log tracks every action, issue, and decision with unique ownership and due dates, so accountability is never diffuse. The Transition Cockpit acts as a smart, adaptive checklist that prevents critical steps from being overlooked, while the Staff Readiness Matrix confirms that everyone deployed has the required tools, equipment, and preparation. Centralized document management keeps project files consistent and secure, and real-time project health dashboards give teams a shared view of progress and risk. The result is a common language and a repeatable sequence that make delivery predictable, regardless of who is running the project or where.

Hemmersbach Perspective

"We ran international projects for more than 25 years and kept asking ourselves what actually makes them work. The Service Delivery Code is our answer: one method and one tool that our own teams use every single day. Triple 100 gives every project manager the same language and the same sequence, so nothing important is left to chance."

-- Christian Doehler, Head of Application Development & Service Delivery Code

With 5,000+ professionals, operations in 190+ countries, and multi-regional configuration hubs in Houston, Wroclaw, and Bangalore, Hemmersbach has applied the Service Delivery Code across thousands of projects worldwide, reflecting its long-standing focus on standardization and thought leadership in international service delivery.

Germany

Kai Hold

kai.hold@hemmersbach.com

Hemmersbach provides Global Service Delivery for the IT industry. In 190+ countries, we offer Field Services on behalf of hardware manufacturers and global system integrators, deploying dispatched and onsite technicians.
We also deliver Global Device Lifecycle Services, enabling Device-as-a-Service (DaaS) providers to offer hardware and related services in a modern subscription model worldwide.
Our Global Data Center Services enable data center operators and hyperscalers to expand, manage, and evolve their infrastructure with standardized, scalable on-site services delivered consistently across the globe.
As The Social Purpose IT Company, we go beyond our core business through our Direct Actions: Hemmersbach Rhino Force and Hemmersbach Kids' Family. We fight problems where authorities fail and create opportunities for those in need.

This release was published on openPR.