Press release
Help Desk Migration Launches Private Cloud Option for Enterprises with Data Residency and Sovereignty Requirements
Private Cloud Migration option
Private Cloud Migration is designed for organizations that require greater control over infrastructure, security, and data residency during the enterprise help desk migration process. Unlike migrations that run on shared infrastructure, the Private Cloud Help Desk Migration provides a dedicated AWS instance exclusively for each customer, allowing migration data to be processed in an isolated, single-tenant environment.
Companies can deploy their environment in the AWS Region that best meets their compliance, performance, and data residency requirements, choosing from AWS Regions worldwide. According to Help Desk Migration, regional deployment helps organizations meet data residency and compliance requirements while maintaining greater control over data processing. Each environment includes built-in security measures, including two-factor authentication by default.
The Private Cloud migration supports data transfers between leading help desk and ITSM platforms. Customers can migrate tickets, contacts, users, companies, knowledge base articles, attachments, custom fields, and other supported records while preserving relationships and maintaining data integrity throughout the migration process.
'As organizations face growing compliance and security requirements, migration infrastructure has become just as important as the migration process itself,' as Dmytro Lazarchuk, CEO of Help Desk Migration, pointed out. 'Private Cloud Help Desk Migration gives enterprises the ability to perform secure data migrations within dedicated infrastructure while maintaining control over where their data is processed.'
Customers requesting a private deployment can choose their preferred AWS region, estimate migration volume, select infrastructure capacity, and define a migration schedule that aligns with business operations. Companies can also configure a dedicated workspace using a custom subdomain. After a request is submitted, Help Desk Migration provisions the private environment. A Dedicated Migration Team then works with the customer to prepare the migration.
Each enterprise help desk migration project includes guidance from a dedicated Customer Success Manager who assists with migration planning, configuration, validation, and production rollout. Customers also receive priority access to senior migration engineers for technical support and issue resolution throughout the project.
According to the company, Private Cloud Help Desk Migration is designed for regulated industries and large-scale AWS data migration projects that require dedicated infrastructure, regional deployment, and enhanced security.
Private Cloud Migration is available through the Help Desk Migration Wizard. Organizations can submit a provisioning request, select their preferred AWS region, and work directly with the migration team to prepare a dedicated environment before beginning their private cloud help desk migration.
About Help Desk Migration by Relokia
Help Desk Migration is a data migration service developed by Relokia and headquartered in Ternopil, Ukraine. Since 2016, the platform has automated thousands of help desk and ITSM migration projects for organizations worldwide. Supporting more than 90 platforms, Help Desk Migration helps businesses securely migrate customer service data while preserving supported records, relationships, attachments, and custom fields with zero downtime.
Help Desk Migration
Postal Address: Relokia LLC 3a Medova St., Ternopil, Ukraine 46000
Phone: +1-888-866-7471 E
mail: contact@relokia.com
Help Desk Migration is a specialized data migration service that helps companies move customer support data between help desk platforms, service desks, PSAs, and ITSM systems. Founded in 2016 to radically overhaul the transition process to new support systems.
With SOC 2 Type II, Type III certifications, we support 90+ integrations. Capabilities include data mapping, Knowledge Base transfers, and preserving complex company-contact relationships. Transparent, customer-centric, fast migrations.
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