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Competitive Landscape: Key Market Leaders and Emerging Participants in the Operations Support Systems and Business Support Systems (OSS and BSS) Industry
Operations Support Systems And Business Support Systems (OSS And BSS) Market
Projected Market Expansion for OSS and BSS by 2030
The OSS and BSS market is anticipated to experience rapid expansion, reaching a value of $117.47 billion by 2030. This growth corresponds to a compound annual growth rate (CAGR) of 11.0%. Several factors are fueling this upward trend, including the rising adoption of cloud-based OSS and BSS platforms, AI-powered network optimization, and seamless integration with CRM and ERP systems. Additionally, there is growing demand for automated billing and revenue management solutions, alongside a strong emphasis on service assurance and quality management. Key developments expected to shape the market during this period include advancements in revenue management, customer management platforms, network management, service assurance, order management, and billing automation.
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Prominent Companies Leading the OSS and BSS Market
The OSS and BSS segment is dominated by a range of influential players. Among them are Huawei Technologies Co. Ltd., International Business Machines Corporation (IBM), Cisco Systems Inc., Oracle Corporation, Hewlett Packard Enterprise (HPE), Ericsson, Nokia Corporation, Infosys Limited, and ZTE Corporation. Other notable companies include CAPGEMINI SE, Amdocs Limited, crac*ker Technology, CSG International, TIBCO Software Inc., Calix Inc., Sterlite Technologies Limited, Subex Limited, TEOCO Corporation, Comviva, Alepo Technologies Inc., Optiva Inc., OPTELECOM, Matrixx Software Inc., Neural Technologies Limited, and THE SIGMA GROUP.
Significant Acquisition Enhancing Market Presence
In February 2023, Skyvera, a software company based in the US specializing in telecommunications and cloud platforms, acquired Sterlite Technologies Limited's business-support, monetization, networking, and analytics solutions unit for about US $15 million. This strategic purchase strengthens Skyvera's telco software portfolio by integrating STL's BSS, monetization, and analytics technologies. Leveraging STL's established customer base and product expertise, Skyvera aims to better support communication service providers worldwide. Sterlite Technologies Limited, headquartered in India, is recognized for its digital technology solutions within OSS and BSS software.
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Technological Advances Boosting OSS and BSS Market Growth
Leading vendors in the OSS and BSS space are increasingly focusing on innovation, particularly through low-code platforms that accelerate automation and development processes. These platforms enable organizations to build and customize OSS and BSS components with minimal coding, which reduces development time and enhances operational efficiency. For example, in November 2023, Cerillion, a UK-based telecommunications company, launched Cerillion 23.2-an updated version of its OSS/BSS suite. This release incorporates generative artificial intelligence (GenAI) to revolutionize product lifecycle management for communication service providers (CSPs). The new features allow product managers to describe new offerings using natural language voice or text inputs, with GenAI automatically generating product catalog configurations for validation and deployment. This innovation significantly cuts down on complexities, speeds up time-to-market, and improves agility for CSPs.
Key Market Segments Driving OSS and BSS Expansion
This report categorizes the OSS and BSS market into several primary segments. By component, the market is divided into solutions and services. Deployment modes include on-premises and cloud-based options. Organizational size segments cover small and medium-sized enterprises (SMEs) as well as large enterprises. The market also spans various industry verticals such as information technology and telecommunications, banking, financial services and insurance (BFSI), media and entertainment, retail and e-commerce, and other industries.
Detailed Subcategories Within OSS and BSS
Within these broader categories, the solution segment further breaks down into areas like revenue management, customer management, product management, order management, network management, service assurance, inventory management, and billing and charging. The services segment includes consulting, system integration, managed services, maintenance and support, and training and education services. These specific subsegments highlight the diverse range of OSS and BSS offerings that cater to different enterprise needs and operational priorities.
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