Teleperformance Disclosures vs Court Reality

Disconnect Between Investor Disclosures and Courtroom Strategy

Lisbon / Paris - Cambridge Samuel today highlights a significant disconnect between Teleperformance SE's (TEP.PA) public representations in its Universal Registration Document (URD) 2025 and documented compliance risks emerging from the Google outsourcing chain.

In the URD filed with the French AMF on 11 March 2026, Teleperformance portrays a framework of robust governance, ethical AI leadership, and strong whistleblower protections. However, recent court records and procedural developments in Portugal indicate a marked tension between these investor-facing promises and operational conduct.

Procedural History and the "Irreparable Harm" Paradox

A request by Teleperformance seeking precautionary measures to restrict publicity in proceedings involving a whistleblower was rejected by the Lisbon court in November 2025.

In its appeal to the Lisbon Court of Appeal, Teleperformance explicitly cites passages from Cambridge Samuel's communications, including references to a potential "storm of €20 billion to €50 billion" in regulatory fines and market value impact affecting its primary clients, including Google.

Teleperformance uses these figures to argue that the whistleblower's disclosures risk causing "grave and difficult-to-repair harm" and to justify emergency restrictions on publicity. By adopting and relying on these scale descriptions in its own judicial filings, Teleperformance appears to substantiate the materiality of the underlying dispute. The whistleblower submitted counter-arguments to the Lisbon Court of Appeal, requesting the court to uphold the initial dismissal.

This characterization stands in direct tension with the company's representations in the 2025 URD risk identification section, where no legal proceedings with a disclosed material impact on its financial position appear to be identified. Court records also confirm that the court fixed the value of the ongoing dispute at over €1.5 million.

Unredacted End-User Data Exposed in Court Filings

In other court filings, Teleperformance submitted internal materials as evidence - including spreadsheets and logs related to Google's YouTube and Waze - which appear to contradict earlier positions regarding the existence and handling of such data.

Critically, these documents contain sensitive information belonging to Google's YouTube and Waze end-users, which Teleperformance submitted completely unredacted into a public legal proceeding.

These records refer to incidents across the outsourcing ecosystem involving vendors such as Cognizant and Concentrix, affecting users in 30 jurisdictions ranging from the United Kingdom and Portugal to the United States and the Philippines.

The exposure of this sensitive end-user data without any form of masking or anonymization raises significant questions regarding the company's alignment with GDPR Articles 5 and 32 and its fundamental duty to protect consumer privacy.

AI Governance and Procedural Failures

While promoting its leadership in "Ethical AI" and its recent ISO 42001 certification, Teleperformance's operational conduct in court suggests a fundamental lapse in data governance.
After receiving multiple extensions, the company submitted hundreds of pages of sensitive whistleblower data - including medical records - to an uncertified AI translation service. The provider explicitly stated that the service was not intended for legal content and carried an expected error rate of up to 15%.
This practice appears inconsistent with the high standards of AI management and data integrity promoted to shareholders.

Transparency and Regulatory Risk Assessment

These discrepancies raise significant questions under applicable French transparency and anti-corruption legislation, including Sapin II.

Cambridge Samuel continues to monitor whether the representations made to French regulators and institutional investors align with the documented realities of Teleperformance's operations.

Cambridge Samuel holds detailed (public) court documents and supporting evidence. These materials are available-anonymised or redacted where necessary-upon legitimate request from regulators, class action participants, institutional investors, and accredited media organisations.

About Cambridge Samuel

Cambridge Samuel is an independent platform dedicated to transparency and accountability in the global technology and outsourcing industry.

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Sofia Goncalves

Cambridge Samuel is an independent advocacy platform and not a law firm. Individuals are encouraged to seek qualified legal counsel. All disclosures are made in the public interest and in protection of fundamental rights under EU and Portuguese law.

This release was published on openPR.