Webcast archives as a support booster: How companies are reducing their ticket flood by 50%

(Berlin, February 10, 2026) - In times of skilled labor shortages and rising customer demands, B2B support is facing a severe test. Support teams spend up to 40 percent of their time answering the same questions over and over again. Berlin-based software company MEETYOO now offers a surprising solution with its latest analysis: The key to efficiency lies not in new chatbots, but in the intelligent use of existing video content.

Under the title "From Support Chaos to Self-Service Machine," the company shows how webcast recordings can be transformed from mere archive dead weight into a dynamic knowledge management tool. The key finding: a strategically structured video archive can halve the number of standard support tickets. The problem: fleeting knowledge in live events
"Every day, thousands of webcasts take place on product updates, onboarding, or compliance issues," explains Dr. Michael Geisser, CEO of MEETYOO. "But in 90 percent of cases, this knowledge evaporates after the live moment. Employees or customers who were unable to attend instead call support or write emails with questions that have long since been answered in the webcast."

The solution: AI makes video searchable MEETYOO addresses this issue with the MEETYOO Content Hub. Using specialized AI models, webcast recordings are automatically transcribed, indexed, and divided into logical chapters. The result is a central hub for video content that functions as a "video search engine" for your own company. Users no longer have to click through hours of video, but can find the answer to their question in seconds. ROI calculator and critical success factors In a detailed analysis, MEETYOO highlights the economic impact of this strategy. In addition to significantly reducing the workload of the support team, the focus is on measurable key figures. The blog post on support reduction provides not only theoretical approaches, but also concrete tools: from critical success factors for implementation to calculation bases for your own return on investment (ROI).

"We are seeing a massive shift among our enterprise customers," Geisser continues. "The trend is moving away from purely live experiences toward asynchronous video knowledge. A single well-structured webcast that is permanently available and searchable replaces hundreds of individual conversations."

Security as the foundation for knowledge management Since support webcasts often involve internal training or sensitive product roadmaps, data protection is a critical factor. As a German provider, MEETYOO guarantees GDPR compliance and ISO-certified security - a decisive advantage over US platforms, which often use data for training purposes.

Conclusion: Video is the new manual The analysis makes it clear: the classic PDF guide has had its day. Moving images are the preferred medium for knowledge transfer. Companies that want to delve deeper into the topic will find comprehensive tutorials for creating professional webcasts in the Instructions & Best Practices section.

meetyoo conferencing GmbH
Friedrichstrasse 153a
Berlin 10117
Germany

Herr Dr.Michael Geisser

info@meetyoo.de

MEETYOO is a leading provider of digital events and virtual conferences based in Berlin. Under the motto "Software for Decisive Moments," the company offers premium solutions for webcasts and virtual events. The platform combines innovative AI features for content utilization with the highest level of data security "Made in Germany." For over 20 years, global corporations, DAX companies, and SMEs have relied on MEETYOO's expertise for their most important communications - from investor relations to global town halls. The company's CEO is Dr. Michael Geisser.

This release was published on openPR.