Product Launch

CHENNAI, INDIA - ShiningBot Data Analytics Private Limited, a leader in consumer behavior intelligence, today announced the official launch of ShiningBot version 2.0, a cloud-based platform designed to turn standard Guest WiFi into a sophisticated "intelligence layer" for physical businesses.
In an era where brick-and-mortar establishments struggle to match the data-rich insights of e-commerce, ShiningBot bridges the gap. By leveraging existing WiFi infrastructure, the platform allows Shopping Malls, Hotels, Hospitals, and Retailers to passively collect behavioral data, profile customer "affordability levels," and automate hyper-personalized marketing-all without requiring a separate app download.
Redefining the Guest Experience with "Natural Flow Feedback" At the heart of the solution is ShiningBot's patent-pending "Natural Flow Feedback" algorithm. Unlike static surveys, this AI-driven system interacts with guests conversationally, drilling down into specific pain points in real-time. This allows management to identify root causes of dissatisfaction and resolve them before a guest even leaves the premises.

Key Features of the ShiningBot Solution include:
• VIP Recognition: Proactively identifies high-value customers as they enter any branch, alerting managers to provide "red-carpet" service before the guest even checks in
• Behavioral Profiling & Analytics: Tracks dwell time, visit frequency, and movement patterns to create actionable customer personas like "High-Value Loyalists" or "First-Time Churn Risks."
• Automated Marketing: Triggers personalized offers via SMS, WhatsApp, or Email based on a guest's physical location and interests.
• Contactless Self-Service: A QR-based interface for the Hospitality and Healthcare sectors that facilitates In-Room Dining, amenities ordering, and service requests directly via mobile browsers.
• Compliance & Security: Fully compliant with global and regional data privacy laws, including GDPR and the DPDP Act, ensuring secure log management and user privacy.
"We believe there is a better way to enhance the consumer experience," said a spokesperson for ShiningBot. "Most businesses treat WiFi as a cost center. ShiningBot transforms it into a profit center that follows the customer even after they leave the premises, ensuring the brand remains top-of-mind."

2F - Second Floor, 509, Anna Salai,
Nandanam (Fanepet), Chennai - 600 025, TN, INDIA

Expanding Footprint Originally founded in 2023 following extensive research across 1,250 businesses, ShiningBot has rapidly expanded its operations from India to the United Arab Emirates and Malaysia, with plans to enter the broader Southeast Asian market later this year. The company has also introduced Roviston, a cost-effective brand specifically tailored for small enterprises.

About ShiningBot Data Analytics Private Limited ShiningBot is a cloud-based Consumer Behaviour Analytics and Profiling company headquartered in Chennai, India. The company specializes in converting raw data into business intelligence, helping physical venues optimize space usage, increase customer retention, and maximize revenue through AI and Machine Learning.
For more information or to schedule a demo, please visit www.shiningbot.com.

Media Contact: Name: Public Relations Team Email: info@shiningbot.com Phone: +91 8000 868 868 Website: www.shiningbot.com

This release was published on openPR.