IT IDOL Technologies Helps Etihad Airways Modernize Post-Booking and Self-Service Operations

December 31, 2025 | Delaware, USA - IT IDOL Technologies, a global digital engineering company, today announced its collaboration with Etihad Airways to enhance the airline's digital platform, enabling it to better support the realities of modern air travel, where booking changes, cancellations, refunds, and self-service interactions are constant.

Etihad Airways' website serves as the airline's primary digital interface for millions of passengers worldwide, supporting flight booking, reservation management, online check-in, travel information, and customer self-service across regions and languages. As passenger expectations for flexibility increased, Etihad identified the need for a more adaptable backend architecture capable of handling frequent post-booking activity without disrupting core booking operations.

IT IDOL Technologies partnered with Etihad to design and implement a modular, microservices-based system aligned with real airline operational workflows.

Building a Modular Airline Digital Platform

IT IDOL Technologies delivered a scalable digital foundation that reorganized Etihad's backend around independent services, including:

Microservices-Based Backend Architecture
Node.js, NestJS, and Java Spring Boot services designed to isolate booking, flight exchange, order changes, cancellations, refunds, and fulfilment workflows.

Post-Booking Workflow Automation
Dedicated services for flight exchange, order change, cancel and refund processing, and cancel-fulfilment coordination, enabling faster updates and reduced operational risk.

Self-Service Enablement Services
Document scanning and shuttle booking implemented as standalone services, allowing Etihad to expand passenger self-service without increasing system coupling.

Performance and Scalability Layer
Redis caching and cloud deployment on Azure to improve response times and maintain platform stability during global traffic peaks.

Delivery Governance and System Clarity
Sequence diagrams, Jira, Confluence, and Sonar used to define service interactions, maintain code quality, and support continuous platform evolution.

Enabling Etihad's Shift Toward Flexible, Change-Ready Operations

The modernized architecture allows Etihad Airways to manage post-booking complexity more effectively while maintaining a reliable passenger experience. By decoupling critical workflows, Etihad can now introduce policy updates, operational changes, and new features with reduced system-wide impact.

Passengers benefit from more consistent self-service experiences, while internal teams gain the ability to adapt the platform as travel regulations, routes, and customer expectations continue to evolve.

A Strategic Platform Upgrade for Etihad Airways

"Etihad's digital platform plays a central role in the passenger journey," said a spokesperson from IT IDOL Technologies. "Our focus was on helping restructure the system so it could safely handle continuous change without compromising performance or reliability."

About Etihad Airways

Etihad Airways is the national airline of the United Arab Emirates, operating passenger and cargo services to destinations across the Middle East, Europe, Asia, Africa, and the Americas. Its digital platform supports millions of travelers worldwide through booking, trip management, and self-service capabilities.

8, The Green STEA (Street 1), In the city of Dover, Delaware, Zip Code: 19901

contact@itidoltechnologies.com
https://itidoltechnologies.com

IT IDOL Technologies is a digital engineering company specializing in scalable enterprise platforms, cloud-native architectures, and complex system modernization. With delivery teams across India, the U.S., the U.K., and APAC, the company partners with global organizations to build resilient, future-ready digital systems.

🌐 https://itidoltechnologies.com

This release was published on openPR.