STM Trucks & Machinery Reaffirms Commitment to Customer Service Across New South Wales

SMEATON GRANGE, NSW - STM Trucks & Machinery (https://www.google.com/search?kgmid=/g/1tflmlj_) has reinforced its dedication to delivering comprehensive support for businesses across New South Wales, building on five decades of experience serving the trucking and machinery sectors throughout the state.

The family-owned company, which operates from three strategic locations spanning Western Sydney to the South Coast and Canberra region, has outlined its continued focus on providing responsive service and reliable support to small business owners, landscapers, and tradespeople who depend on commercial vehicles and industrial equipment for their livelihoods.

"Our customers are the foundation of everything we do, and that principle has guided this company for 50 years," said a spokesperson for STM Trucks & Machinery. "We understand that when equipment is not working, businesses are not earning. Every decision we make centres on keeping our customers operational and their businesses thriving."

STM's service infrastructure has been developed to address the diverse requirements of commercial vehicle and machinery operators. The company's Smeaton Grange headquarters houses a workshop capable of accommodating large vehicles, including B-Doubles, with operations running six days per week and emergency support available around the clock.

The workshop features amenities designed to accommodate customers who choose to wait while their vehicles are serviced. Rest facilities, a waiting lounge with refreshments and television, and courtesy vehicles are available to minimise disruption for customers during service appointments.

The company maintains an extensive parts division stocking genuine and aftermarket components for multiple brands, including Iveco, Fuso, International, Kobelco, ASV, and Cummins. Inventory encompasses engine components, braking systems, electrical parts, and custom accessories. A dedicated parts team sources specialist items when specific components are not immediately available in stock, reducing wait times for customers requiring urgent replacements.

"We have invested in building a parts network and workshop capability that reflects what our customers actually need," the spokesperson added. "Whether someone requires a routine service or faces an unexpected breakdown at midnight, we have structured our operations to respond effectively."

Parts delivery services operate twice daily throughout Metropolitan Sydney, with additional afternoon coverage extending to the Southern Highlands and Wollongong regions. Expedited shipping options are available for urgent part replacements, helping to minimise downtime for time-sensitive operations. For customers unable to transport equipment, STM provides on-site servicing and repairs at customer locations.

The company's three-location network positions STM to serve a substantial geographic footprint across New South Wales. The Smeaton Grange headquarters in Western Sydney is complemented by branches in Queanbeyan West, providing access for Canberra-based customers, and Unanderra on the South Coast. This network enables the company to maintain consistent service standards while remaining accessible to customers across different regions.

Beyond servicing and parts, STM offers new trucks from manufacturers including Iveco and Fuso, alongside machinery from brands such as Kobelco, Merlo, ASV and D'avino. Pre-owned trucks and machinery (https://www.google.com/maps/place/STM+Trucks+%26+Machinery/@-34.0321106,150.7496304,17z/data=!3m1!4b1!4m6!3m5!1s0x6b12f1e586c188cb:0xa91899c5c842f5e4!8m2!3d-34.0321106!4d150.7522053!16s%2Fg%2F1tflmlj_?entry=ttu&g_ep=EgoyMDI1MDMxOC4wIKXMDSoASAFQAw%3D%3D) are regularly added to inventory for customers seeking alternative purchasing options. Finance solutions with flexible terms and fast approvals help customers acquire the necessary equipment, while installation services ensure the machinery is operational upon delivery. Customisation options allow transportation equipment to be tailored to specific business requirements.

Technical support services complement the company's parts and servicing operations, providing guidance to help customers achieve optimal performance from their equipment. Ongoing maintenance programs are available to protect customer investments and extend the operational lifespan of trucks and machinery.

STM Trucks & Machinery
20 - 26 Dunn Rd, Smeaton Grange NSW 2567
(02) 4647 4488
info@stm.com.au

About STM Trucks & Machinery

STM Trucks & Machinery, formerly known as Sydney Trucks and Machinery, is a family-owned provider of trucks and machinery (http://www.youtube.com/@stmtrucksandmachinery) with over 50 years of industry experience. Headquartered in Smeaton Grange, Western Sydney, the company operates additional branches in Queanbeyan West and Unanderra, serving customers throughout New South Wales. STM offers new and used trucks from brands including Iveco and Fuso, machinery from manufacturers such as Kobelco, Merlo, ASV, and D'avino, and a comprehensive parts division that stocks genuine and aftermarket components. The company's workshop facilities, parts delivery services, finance solutions, and technical support are designed to keep businesses operational. For more information, visit stm.com.au or contact the head office at (02) 4647 4488.

This release was published on openPR.