Press release
Smart Cloud Contact Marks 20 Years of Innovation, Unveiling AI-Driven, Naira-Billed Contact Center Solutions for Nigerian Businesses
Transforming Nigerian CX for 20+ years! 🇳🇬 AI-powered, Naira-billed cloud contact centers to scale your business. 🚀 #SmartCloud
As Nigerian businesses face the dual challenge of high dollar exchange rates for foreign software and physical logistical hurdles like fuel scarcity and traffic, Smart Cloud Contact's new solution provides a timely alternative. By offering transparent Naira-based pricing, the company allows firms to decouple their customer service budgets from the fluctuating US Dollar, ensuring financial predictability and sustainability.
Modernizing Customer Support with AI and Omnichannel Engagement The new platform leverages the award-winning 3CX system architecture, integrating advanced Artificial Intelligence to automate up to 40% of routine inquiries. This "Beyond the Phone" approach unifies Voice, WhatsApp Business API, Email, and SMS into a single, intuitive dashboard.
"For 20 years, we've navigated every technological shift in Nigeria, from basic PBX servers to the sophisticated AI ecosystems we deploy today," said Moses Bolaji, CEO of Smart Cloud Contact. "Our mission has always been to empower local businesses. By moving support to the cloud and billing in Naira, we aren't just selling software; we are providing the stability and efficiency Nigerian firms need to thrive in 2025."
Key Highlights of the AI-Driven Cloud Solution:
Operational Resilience: Remote work capabilities allow "Remote Call Center Agents" to stay productive from anywhere, bypassing Lagos traffic and fuel-related commute issues.
40% Cost Savings: The shift from heavy Capital Expenditure (CapEx) on hardware to a simple Monthly Subscription (OpEx) drastically lowers the barrier to entry for SMEs.
Scalability for Peak Seasons: Businesses can instantly add or remove agents during high-traffic periods like "Black Friday" without purchasing additional physical phones or cabling.
99.99% Uptime: Backed by local Nigerian support teams, the system ensures zero downtime, even during the most demanding transaction periods for Fintech and E-commerce giants.
A Legacy of Trust Having completed over 500 successful deployments, Smart Cloud Contact remains a trusted partner for industry leaders in Finance, Logistics, and Gaming, including brands like MegaLotto Nigeria and African Asset Advancers. As the company enters its third decade, it remains committed to "Local Expertise with Global Standards," ensuring that world-class customer experience technology is accessible to every Nigerian business.
For more information or to schedule a live demo of the 3CX Cloud Contact Center, visit www.smartcloudcontact.com.
About Smart Cloud Contact
Smart Cloud Contact is Nigeria's leading provider of intelligent, AI-powered contact center solutions. With 20+ years of experience and a deep understanding of the Nigerian business landscape, the company specializes in 3CX implementation, omnichannel engagement, and customer service automation.
1A Hughes Avenue ,Alagomeji-Yaba, Lagos
Email info@smartcloudcontact.com.ng
Smart Cloud Contact is conceived as a bridge between high-end global communication technology and the specific operational realities of the West African market. Established with a vision to modernize the Nigerian business landscape, the enterprise has spent over 20 years evolving from a hardware-focused telephony provider into a premier Cloud Contact Center as a Service (CCaaS) specialist.
The Enterprise Mission
The core philosophy of the enterprise is "Stability through Innovation." It is built on the realization that Nigerian businesses face unique hurdles-high infrastructure costs, inconsistent power supply, and currency volatility. Smart Cloud Contact was designed to eliminate these barriers by providing:
Infrastructure Independence: Moving business communication from physical server rooms to the cloud.
Financial Predictability: Implementing a Naira-based billing model to insulate local businesses from foreign exchange fluctuations.
Omnichannel Democratization: Ensuring that SMEs can access the same advanced AI, WhatsApp integration, and CRM tools used by global giants.
Strategic Business Units (SBUs)
The enterprise operates through three specialized pillars:
AI & Automation Lab: Focuses on the development and training of Conversational AI and WhatsApp bots tailored to Nigerian dialects and business slang.
Cloud Infrastructure Division: Manages the secure, high-uptime hosting environments that power 3CX and VoIP services.
Managed Support Services: A 24/7 technical "War Room" based in Nigeria, providing real-time monitoring and human expertise to clients.
Description of the Enterprises Involved
The success of Smart Cloud Contact is not solitary; it is the result of a sophisticated "Enterprise Ecosystem" involving global technology partners and specialized local entities.
1. 3CX (Global Technology Partner)
As a primary implementation partner, 3CX provides the core software architecture. This international enterprise allows Smart Cloud Contact to deliver a world-class PBX and contact center engine that is reliable, secure, and infinitely scalable.
2. Regional Telecom Carriers
Smart Cloud Contact collaborates with major Nigerian telecommunications firms (including MTN, Airtel, and Glo) to facilitate SIP Trunking and number porting. This involvement ensures that business numbers (like 0700 or 0800 Smart Numbers) are integrated seamlessly into the cloud environment.
3. Strategic Client Enterprises
The company's portfolio includes partnerships with key players across critical Nigerian sectors:
FinTech & Payments: Collaborating with innovators like African Asset Advancers to automate high-volume transaction support.
Logistics & Gaming: Working with entities like MegaLotto Nigeria to manage massive seasonal traffic spikes via cloud elasticity.
E-commerce & Retail: Empowering local retail chains to manage multi-location support through a single unified dashboard.
4. Regulatory & Compliance Bodies
The enterprise operates within the framework of the Nigerian Communications Commission (NCC) and complies with NDPR (Nigeria Data Protection Regulation) standards. This involvement ensures that all customer data processed through the cloud remains secure and legally compliant with local laws.
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