New Study Reveals 29% of Businesses Spend 30+ Hours Per Month on Manual Payment Tasks

IRVINE, CA - December 2025 - A new study from EBizCharge reveals the extent to which businesses still rely on manual processes to manage invoicing, payment posting, reconciliation, and collections. According to the findings, 29% of companies spend 31 hours or more per month on payment-related tasks, with some teams reporting more than 75 hours.

The survey collected responses from 820 business owners, CEOs, CFOs, controllers, and finance leaders across the United States and Canada. The study explored payment workflows, automation barriers, and the priorities leaders consider most important when evaluating new payment technologies.

The results show a substantial disconnect between what modern automation systems can deliver and what many organizations still believe is possible.

Key Takeaways

- 29% of businesses spend 31+ hours per month on manual payment tasks
- 7% report spending more than 75 hours per month, equal to nearly two full work weeks
- 40% say their top priority is getting paid faster
- 23% prioritize improving the customer payment experience
- 22% say their current process "works fine," yet many of these same companies log 6-75+ hours of manual work
- 20% cite integration complexity as their biggest barrier, despite widespread availability of prebuilt, native connectors
- 2% say leadership does not view automation as important

Why These Findings Matter

The data highlights how deeply manual workflows still impact finance teams. Payment tasks that should take minutes often stretch into hours due to disconnected systems, manual data entry, and outdated assumptions about automation complexity.

"Many companies simply do not realize how much time their teams spend on manual payment work," said Branden Korf of EBizCharge. "These hours add up quickly and take attention away from strategy, forecasting, and customer relationships."

While modern payment systems offer native integrations with more than 100 ERP, CRM, and accounting platforms, the survey shows that many businesses still rely on long-held beliefs about complexity. Those assumptions often stem from older software environments, customizations, or prior experiences that no longer match today's integration capabilities.

The result is a growing gap between what automation tools can achieve and what businesses expect. Teams that could reclaim dozens of hours each month remain stuck in processes that feel familiar but are no longer efficient.

The full survey findings and analysis are available here:
https://ebizcharge.com/blog/the-state-of-payment-automation-in-2026-why-1-in-3-businesses-still-waste-a-work-week-each-month-on-payment-tasks/

Company Name:
EBizCharge

Full Postal Address:
20 Pacifica #14
Irvine, CA 92618
United States

Contact Information:
Phone: +1 (949) 996 5032
Email: branden.k@gmail.com

Website: www.ebizcharge.com

Press Contact:
Branden K.
Public Relations
Email: branden.k@ebizcharge.com

https://ebizcharge.com/ EBizCharge is a payment processing platform built to help businesses accept payments faster, more securely, and with less effort. The solution works directly inside more than 100 business systems, including accounting, ERP, and e-commerce platforms, to simplify how companies handle transactions, manage cash flow, and support embedded payments.

The EBizCharge payment gateway streamlines payment workflows by reducing manual entry, minimizing errors, and automating accounts receivable tasks. It supports credit card, debit card, and ACH or eCheck payments, along with advanced features for subscription billing, automated invoicing, payment reminders, and embedded payment options. These tools are designed to save time, increase accuracy, and give customers an easy way to pay.

Companies of all sizes, from small businesses to large B2B enterprises, use EBizCharge to connect payment processing directly into the systems they rely on daily, including NetSuite, Sage, Microsoft Dynamics, and major online shopping carts. Its secure gateway and flexible API options make it simple to integrate payments without disrupting existing workflows.

By focusing on transparency, security, and efficiency, EBizCharge helps businesses lower processing costs, speed up collections, and give customers a smoother payment experience, whether online, in person, or through embedded payment experiences inside core business applications.

This release was published on openPR.