Cloud Nine Improves Customer and Order Management by Integrating NetSuite, Salesforce and Shopify GraphQL

Codeless Platforms today revealed that Cloud Nine, a manufacturer and supplier of innovative hair styling tools, has improved its customer and order management having deployed Codeless Platforms' BPA Platform to integrate Oracle NetSuite, Salesforce, Shopify GraphQL, eBay, DPD, and a number of 3PLs across several territories, including UK, Europe, Australia, and New Zealand.

"BPA Platform is extremely good value for money. In fact, the investment that we made in BPA Platform was probably paid back in the first year. It provided us with a flexible and fully stable integration and business process automation platform that enabled us to connect to a variety of applications and systems that we introduced over the years, without any difficulty," revealed Blaise Lester, Group Business Systems Development Manager, Cloud Nine.

Cloud Nine initially deployed BPA Platform to integrate its existing website and ERP system. A few years later Cloud Nine onboarded Salesforce as its new CRM system to address customer management - using BPA Platform's Salesforce connector for the integration.

Following the success of that project, Cloud Nine then decided to upgrade its website and re-platform to Shopify. Once again, BPA Platform was able to easily facilitate the integration utilising Codeless Platforms' Shopify GraphQL .

Fast forward a couple of years, and with the confidence to switch systems using BPA Platform as the middleware solution, Cloud Nine decided to replace its ERP system with Oracle NetSuite. Once again, BPA Platform's NetSuite connector was instrumental in making this possible.

"One of the main reasons that the company was able to easily switch between these new systems was the affordability and flexibility of BPA Platform. It was a critical part in the company's ability to switch to NetSuite. The same information was still coming in from Shopify, as well as the same information from Salesforce, it was just a matter of reconnecting them to NetSuite, which BPA Platform was able to facilitate," explained Blaise Lester.

"BPA Platform is an essential part of our business. Without BPA Platform we cannot bring orders in, so it is the critical linchpin in the middle. For example, we import all data into NetSuite, such as deposit creations, order updates, dispatches, credit memos, returns, payments, etc., from the various sources so that we can manage everything from one location. That information can then be exported back to Shopify or into Salesforce."

"The Salesforce connector is automating the transfer of customer information (new and updated), assets, metadata, sales orders from the various sources, serial numbers etc. We've also automated the process for other value add data additions including pulling in all the reviews from Trustpilot and uploading them to Salesforce."

"We are using Shopify's GraphQL for all of our tasks bar one, calling tags, which is using the REST API currently, but we are looking to change. With Shopify, we are automating the transfer of orders, product synchronisation, data updates, and refunds. We also synchronise customer details which includes metadata."

"We also utilise a number of 3PLs across several territories (UK, Europe, Australia and New Zealand). Those are all integrated with NetSuite - utilising a combination of API calls and XML messages."

BPA Platform has not only enabled Cloud Nine to upgrade its various systems over the years, but also provided the business with a reliable platform to ensure the current and future stability of its business operations and entire technology stack.

"BPA Platform is critical where we are at the moment. It allows me to understand our processes and workflows, allows me to use a combination of APIs, and enables me to pull data from apps and update staging tables between Salesforce, NetSuite and Shopify," said Blaise Lester.

"Its ability to support both RESTlets and custom REST web services gave us exactly the flexibility we needed to tailor the integration to our specific business processes. The fact that we could extend our existing BPA Platform environment to include NetSuite integration at a competitive price made the decision even easier, helping us streamline operations and maximise the value of our existing investment."

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Stuart Tarrant - Head of Communications

About Codeless Platforms
Codeless Platforms provides a powerful low-code platform that empowers global businesses to take full control of their data and accelerate business growth. Customers use our cutting-edge BPA Platform to create a fully integrated, streamlined ecosystem, automate business processes and synchronise their data. Since 1999, we have developed our flexible and scalable platform to help businesses easily respond to the rapidly changing business demands of today as well as prepare them for the future. With over 450 global partners, more than 7500 customers use Codeless Platforms' software solutions. Learn more: www.codelessplatforms.com

This release was published on openPR.