AI and Automation in IT Support Market is expected to reach US$ 210.86 billion by 2032 | Major players - IBM Corporation, Microsoft Corporation, Google LLC, Oracle Corporation.

Market Size and Growth:

The Global AI and Automation in IT Support Market Size reached US$ 26.38 billion in 2024 and is expected to reach US$ 210.86 billion by 2032, growing with a CAGR of 29.67% during the forecast period 2025-2032. According to DataM Intelligence Report.

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The AI and Automation in IT Support Market refers to the sector focused on deploying artificial intelligence, machine learning, and automation tools to enhance IT service management. It includes AI-driven chatbots, predictive analytics, and automated incident resolution systems, aiming to improve efficiency, reduce operational costs, accelerate problem-solving, and deliver seamless, 24/7 IT support across organizations.

United States: Recent Developments of AI and Automation in IT Support Market

✅ September 2025: Salesforce reduced its customer support staff by over 4,000 after deploying AI agents that now manage half of all support interactions, automating lead processing and routine tasks.

✅ October 2025: Microsoft launched Copilot Studio 2025 Wave 2 and an open-source Agent Framework, enabling no-code development of AI agents for IT workflows like ticket triage and system automation.

✅ November 2025: An MIT study revealed AI's capability to replace nearly 12% of US jobs, particularly in IT support areas like knowledge work automation and service tasks.

Europe: Recent Developments of AI and Automation in IT Support Market

✅ September 2025: AWS introduced major AI infrastructure updates with new foundation models in Amazon Bedrock, enhancing developer tools for IT support automation in multilingual and analytical tasks.​

✅ October 2025: Phenom hosted its first IAMPHENOM Europe event, showcasing applied AI solutions for HR and IT support to scale beyond experimentation amid regulatory complexities.​

✅ November 2025: SAP unveiled the EU AI Cloud with Cohere integration, providing sovereign agentic AI for IT workflows like customer support and decision automation compliant with European standards.​

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Major Players:

Key companies in the AI and Automation in IT Support market include:

IBM Corporation
Microsoft Corporation
Google LLC
Oracle Corporation
Cisco Systems, Inc.
ServiceNow, Inc.
BMC Software, Inc.
Splunk Inc.
Capgemini SE
Cognizant Technology Solutions.

Market Growth Drivers:

✅ Growing IT infrastructure in data centers: The increasing complexity of IT systems, cloud computing, and data-centric services drives the need for AI-powered real-time decision-making and predictive maintenance, reducing downtime and increasing efficiency.

✅ Enhancing IT support with machine learning and AI automation: Machine learning algorithms enable detection and prevention of issues before they occur, minimizing downtime and optimizing resource allocation, particularly in cloud environments.

✅ IT helpdesk automation to improve efficiency and customer satisfaction: AI-driven automation in helpdesk operations optimizes workflows, reduces human labor, handles large volumes of client requests, and provides 24/7 self-service options for enhanced support experience.

Segments Covered in the AI and Automation in IT Support Market:

By Component: Solutions, Services.

By Deployment Mode: On-Premises, Cloud-Based.

By Technology: Machine Learning, Natural Language Processing (NLP), Computer Vision, Robotic Process Automation (RPA), Generative AI, Others.

By Application: IT Helpdesk Automation, Network Monitoring & Management, Incident Detection & Resolution, Software Testing & Quality Assurance, IT Asset & Configuration Management, Security & Threat Management, Others.

By Organization Size: Small & Medium Enterprises (SMEs), Large Enterprises.

By End-User: BFSI, IT & Telecom, Healthcare, Retail & E-commerce, Manufacturing, Government & Public Sector, Others.

Regional Analysis for AI and Automation in IT Support Market:

⇥ North America (U.S., Canada, Mexico)

⇥ Europe (U.K., Italy, Germany, Russia, France, Spain, The Netherlands and Rest of Europe)

⇥ Asia-Pacific (India, Japan, China, South Korea, Australia, Indonesia Rest of Asia Pacific)

⇥ South America (Colombia, Brazil, Argentina, Rest of South America)

⇥ Middle East & Africa (Saudi Arabia, U.A.E., South Africa, Rest of Middle East & Africa)

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Chapter Outline:

⏩ Market Overview: It contains five chapters, as well as information about the research scope, major manufacturers covered, market segments, AI and Automation in IT Support market segments, study objectives, and years considered.

⏩ Market Landscape: The competition in the Global AI and Automation in IT Support Market is evaluated here in terms of value, turnover, revenues, and market share by organization, as well as market rate, competitive landscape, and recent developments, transaction, growth, sale, and market shares of top companies.

⏩ Companies Profiles: The global AI and Automation in IT Support market's leading players are studied based on sales, main products, gross profit margin, revenue, price, and growth production.

⏩ Market Outlook by Region: The report goes through gross margin, sales, income, supply, market share, CAGR, and market size by region in this segment. North America, Europe, Asia Pacific, Middle East & Africa, and South America are among the regions and countries studied in depth in this study.

⏩ Market Segments: It contains the deep research study which interprets how different end-user/application/type segments contribute to the AI and Automation in IT Support Market.

⏩ Market Forecast: Production Side: In this part of the report, the authors have focused on production and production value forecast, key producers forecast, and production and production value forecast by type.

⏩ Research Findings: This section of the report showcases the findings and analysis of the report.

⏩ Conclusion: This portion of the report is the last section of the report where the conclusion of the research study is provided.

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Frequently asked questions:

➠ What is the global sales value, production value, consumption value, import and export of AI and Automation in IT Support market?

➠ Who are the global key manufacturers of the AI and Automation in IT Support Industry? How is their operating situation (capacity, production, sales, price, cost, gross, and revenue)?

➠ What are the AI and Automation in IT Support market opportunities and threats faced by the vendors in the global AI and Automation in IT Support Industry?

➠ Which application/end-user or product type may seek incremental growth prospects? What is the market share of each type and application?

➠ What focused approach and constraints are holding the AI and Automation in IT Support market?

➠ What are the different sales, marketing, and distribution channels in the global industry?

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