Press release
Velaris Becomes the Only Vendor to be Recognized as a Visionary in the 2025 Gartner® Magic QuadrantTM for Customer Success Platforms
Velaris believes this recognition highlights its progress in enabling organizations to unify customer data, automate post-sales workflows, and deliver proactive, intelligence-driven Customer Success strategies that strengthen engagement and growth.
"From the beginning, our goal with Velaris has been to redefine how companies understand and serve their customers," said Dilanka Kalutota, Co-founder and CEO of Velaris. "Customer Success has evolved from reactive to predictive. Velaris is built to lead that shift - where AI and automation don't replace people, but help them focus on strategy, relationships, and impact. Being positioned as a Visionary, in our view, reflects that journey."
AI-Native by Design
Velaris was built around AI from the ground up. Its intelligent agents analyze signals across emails, tickets, Slack, and calls to surface the insights that matter most - eliminating noise and manual effort. Unlike general-purpose AI tools, Velaris AI is purpose-trained for Customer Success, understanding onboarding friction, renewal signals, expansion triggers, and sentiment shifts.
By unifying data from CRM, billing, and product systems, Velaris provides a single source of truth for every account. Teams gain visibility across Sales, Success, and Support, and can act early on risks or opportunities. Customers report faster time-to-value, stronger onboarding, and higher renewal forecasting accuracy.
Looking Ahead
Velaris continues to expand its AI-native capabilities, including a new suite of AI agents and Copilot features that allow teams to query their customer base in natural language, receive contextual insights, and launch actions directly from the platform.
"Being recognized as a Visionary motivates us to keep pushing the frontier of intelligent post-sales," Kalutota added. "Our mission is to make every workflow smarter and every customer moment more meaningful."
Gartner Disclaimer
Gartner, Magic Quadrant for Customer Success Platforms, Michael Maziarka, Daniel Hawkyard, John Quaglietta, Jennifer MacIntosh, Maria Marino, 3 November 2025.
GARTNER is a registered trademark and service mark, and MAGIC QUADRANT is a trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied.
Velaris,
Boston House, Downsview Road, Wantage, England, OX12 9FF
Press Enquiries: info@velaris.io
About Velaris
Velaris is an AI-native Customer Success Platform that helps B2B organizations unify customer data, automate workflows, and deliver proactive, insight-driven post-sales experiences. Velaris connects signals across the customer journey to help teams identify risks, uncover opportunities, and scale Customer Success efficiently. Learn more at www.velaris.io.
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