Global Conversational AI Platform Market on a Steady 11.3% Growth Path Through 2031, Driven by Enterprise AI Integration | IBM, Genesys, Microsoft, LivePerson, SAP

The report titled, "Global Conversational AI Platform Market Share and Ranking, Overall Sales and Demand Forecast 2025-2031" has been recently published by QY Research. The authors of the report have done extensive study of the global Conversational AI Platform market keeping in mind the key aspects such as growth determinants, opportunities, challenges, restraints, and market developments. This analysis will enrich the ability of the companies involved in the global Conversational AI Platform market to make precise decisions. The report also emphasizes on the current and future trends in the global Conversational AI Platform market, which may bode well for the global Conversational AI Platform market in the coming years. Impact of the driving factors on the global Conversational AI Platform market growth has been mapped by the report. Besides, factors that are likely to challenge the global Conversational AI Platform market growth in the years to come are discussed by the industry experts in the report.

The global market for Conversational AI Platform was estimated to be worth US$ 4771 million in 2024 and is forecast to a readjusted size of US$ 10150 million by 2031 with a CAGR of 11.3% during the forecast period 2025-2031.

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The trends analysis offered in the report will help players operating in the global Conversational AI Platform market to cash in on lucrative business opportunities. The regional analysis included in the report will help players to explore untapped markets and increase their market presence in key regions. Most importantly, the report offers crucial market information and data that will prepare players to effectively strategize for their business to gain significant profits. On the whole, it comes out as a powerful tool that players can use to gain a competitive edge in the global Conversational AI Platform market.

Conversational AI Platform offers a user-friendly dialog designer to help develop and implement solutions for automating customer service, customer engagement, and human-computer interactions through natural language understanding and speech generation.

Conversational AI platform is mainly classified into the following types: web and APP. APP type have a fast growth rate due to the increasing in mobile phones and pads, it is the most widely used type who takes up about 51% of the global market.

Conversational AI platform has wide range of applications, this report classified them into Large Enterprises (above 300 employees) and SMEs. Large enterprises were the most widely used area that took up about 67% of the global total, while the SMEs have quicker growth rate.

North America is the largest region of conversational AI platform in the world in the past few years and it will keep increasing in the next few years. North America market took up about 38% the global marke.

IBM, Genesys, Microsoft, LivePerson, SAP, etc. are the key suppliers in the global conversational AI platform market. Top 5 took up above 40% of the global market.

Competitive landscape is one of the most interesting subjects of any market research study. It provides readers with important information on competition trends, prominent players, and nature of competition. In this report, the authors have profiled some of the top-ranking as well as other players of the global Conversational AI Platform market. In the company profiling section, each player is comprehensively studied while focusing on its market share, recent developments, production, gross revenue, profit margin, and other factors. The competitive analysis shared in the report will help players to improve their strategies to better compete with other companies.

Top Players operating in the global Conversational AI Platform Market are:

Microsoft
Google
Amazon Web Services (AWS)
IBM
Oracle
Nuance Communications
SAP SE
Rasa Technologies
LivePerson
Genesys
Twilio
Kore.ai
Ada Support
Yellow.ai
Cognigy
Kore.ai
Boost.ai

Market Segmentation

The report offers deep insights into leading segments of the global Conversational AI Platform market and explains key factors helping them to collect a larger share. It provides accurate growth rate and market size achieved by each segment during the forecast period. This will help players to identify lucrative segments and plan out specific strategies to gain maximum profit from them. The report also includes sales growth, revenue, and price changes observed in important segments. Most importantly, the segmental analysis equips players with useful information and data to make the best of opportunities available in different segments.

Details of Conversational AI Platform Market Segmentation: -

Segment by Type:

Web Conversational AI Platform
App Conversational AI Platform

Segment by Application:

Large Enterprises
SMEs

Regional Analysis:

The report offers a deep geographical study of the global Conversational AI Platform market where growth prospects in key regions and countries are identified to help players expand their market presence. Market drivers for each regional market are broadly analyzed in the report. Moreover, the geographical analysis provided in the report could help readers to become familiar with challenges that are specific to the regional markets analyzed. All the regional and country-wise markets studied in the report are analyzed on the basis of growth rate, value, volume, and other vital factors. This will help readers to gain in-depth knowledge of the regional growth of the Conversational AI Platform market.

Highlights of Report

(1) Buyers of the report will have access to unique information about top 10 players of the global Conversational AI Platform market

(2) The report informs readers about future products and technologies to be introduced in the global Conversational AI Platform market

(3) Readers are offered with comprehensive analysis on key revenue pockets of the global Conversational AI Platform market

(4) The report provides details about long-term and short-term strategies adopted by major players of the global Conversational AI Platform market

(5) The authors of the report have provided demand and growth trends of the global Conversational AI Platform market and also its segments

(6) In the geographical analysis section, the report discusses about recent market developments in different regions and countries.

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Table of Content

1 Market Overview
1.1 Conversational AI Platform Product Introduction
1.2 Global Conversational AI Platform Market Size Forecast (2020-2031)
1.3 Conversational AI Platform Market Trends & Drivers
1.3.1 Conversational AI Platform Industry Trends
1.3.2 Conversational AI Platform Market Drivers & Opportunity
1.3.3 Conversational AI Platform Market Challenges
1.3.4 Conversational AI Platform Market Restraints
1.4 Assumptions and Limitations
1.5 Study Objectives
1.6 Years Considered
2 Competitive Analysis by Company
2.1 Global Conversational AI Platform Players Revenue Ranking (2024)
2.2 Global Conversational AI Platform Revenue by Company (2020-2025)
2.3 Key Companies Conversational AI Platform Manufacturing Base Distribution and Headquarters
2.4 Key Companies Conversational AI Platform Product Offered
2.5 Key Companies Time to Begin Mass Production of Conversational AI Platform
2.6 Conversational AI Platform Market Competitive Analysis
2.6.1 Conversational AI Platform Market Concentration Rate (2020-2025)
2.6.2 Global 5 and 10 Largest Companies by Conversational AI Platform Revenue in 2024
2.6.3 Global Top Companies by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Conversational AI Platform as of 2024)
2.7 Mergers & Acquisitions, Expansion
3 Segmentation by Type
3.1 Introduction by Type
3.1.1 Web Conversational AI Platform
3.1.2 App Conversational AI Platform
3.2 Global Conversational AI Platform Sales Value by Type
3.2.1 Global Conversational AI Platform Sales Value by Type (2020 VS 2024 VS 2031)
3.2.2 Global Conversational AI Platform Sales Value, by Type (2020-2031)
3.2.3 Global Conversational AI Platform Sales Value, by Type (%) (2020-2031)
4 Segmentation by End User
4.1 Introduction by End User
4.1.1 Large Enterprises
4.1.2 SMEs
4.2 Global Conversational AI Platform Sales Value by End User
4.2.1 Global Conversational AI Platform Sales Value by End User (2020 VS 2024 VS 2031)
4.2.2 Global Conversational AI Platform Sales Value, by End User (2020-2031)
4.2.3 Global Conversational AI Platform Sales Value, by End User (%) (2020-2031)
5 Segmentation by Region
5.1 Global Conversational AI Platform Sales Value by Region
5.1.1 Global Conversational AI Platform Sales Value by Region: 2020 VS 2024 VS 2031
5.1.2 Global Conversational AI Platform Sales Value by Region (2020-2025)
5.1.3 Global Conversational AI Platform Sales Value by Region (2026-2031)
5.1.4 Global Conversational AI Platform Sales Value by Region (%), (2020-2031)
5.2 North America
5.2.1 North America Conversational AI Platform Sales Value, 2020-2031
5.2.2 North America Conversational AI Platform Sales Value by Country (%), 2024 VS 2031
5.3 Europe
5.3.1 Europe Conversational AI Platform Sales Value, 2020-2031
5.3.2 Europe Conversational AI Platform Sales Value by Country (%), 2024 VS 2031
5.4 Asia Pacific
5.4.1 Asia Pacific Conversational AI Platform Sales Value, 2020-2031
5.4.2 Asia Pacific Conversational AI Platform Sales Value by Region (%), 2024 VS 2031
5.5 South America
5.5.1 South America Conversational AI Platform Sales Value, 2020-2031
5.5.2 South America Conversational AI Platform Sales Value by Country (%), 2024 VS 2031
5.6 Middle East & Africa
5.6.1 Middle East & Africa Conversational AI Platform Sales Value, 2020-2031
5.6.2 Middle East & Africa Conversational AI Platform Sales Value by Country (%), 2024 VS 2031
6 Segmentation by Key Countries/Regions
6.1 Key Countries/Regions Conversational AI Platform Sales Value Growth Trends, 2020 VS 2024 VS 2031
6.2 Key Countries/Regions Conversational AI Platform Sales Value, 2020-2031
6.3 United States
6.3.1 United States Conversational AI Platform Sales Value, 2020-2031
6.3.2 United States Conversational AI Platform Sales Value by Type (%), 2024 VS 2031
6.3.3 United States Conversational AI Platform Sales Value by End User, 2024 VS 2031
6.4 Europe
6.4.1 Europe Conversational AI Platform Sales Value, 2020-2031
6.4.2 Europe Conversational AI Platform Sales Value by Type (%), 2024 VS 2031
6.4.3 Europe Conversational AI Platform Sales Value by End User, 2024 VS 2031
6.5 China
6.5.1 China Conversational AI Platform Sales Value, 2020-2031
6.5.2 China Conversational AI Platform Sales Value by Type (%), 2024 VS 2031
6.5.3 China Conversational AI Platform Sales Value by End User, 2024 VS 2031
6.6 Japan
6.6.1 Japan Conversational AI Platform Sales Value, 2020-2031
6.6.2 Japan Conversational AI Platform Sales Value by Type (%), 2024 VS 2031
6.6.3 Japan Conversational AI Platform Sales Value by End User, 2024 VS 2031
6.7 South Korea
6.7.1 South Korea Conversational AI Platform Sales Value, 2020-2031
6.7.2 South Korea Conversational AI Platform Sales Value by Type (%), 2024 VS 2031
6.7.3 South Korea Conversational AI Platform Sales Value by End User, 2024 VS 2031
6.8 Southeast Asia
6.8.1 Southeast Asia Conversational AI Platform Sales Value, 2020-2031
6.8.2 Southeast Asia Conversational AI Platform Sales Value by Type (%), 2024 VS 2031
6.8.3 Southeast Asia Conversational AI Platform Sales Value by End User, 2024 VS 2031
6.9 India
6.9.1 India Conversational AI Platform Sales Value, 2020-2031
6.9.2 India Conversational AI Platform Sales Value by Type (%), 2024 VS 2031
6.9.3 India Conversational AI Platform Sales Value by End User, 2024 VS 2031
7 Company Profiles
7.1 SAP
7.1.1 SAP Profile
7.1.2 SAP Main Business
7.1.3 SAP Conversational AI Platform Products, Services and Solutions
7.1.4 SAP Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.1.5 SAP Recent Developments
7.2 IBM
7.2.1 IBM Profile
7.2.2 IBM Main Business
7.2.3 IBM Conversational AI Platform Products, Services and Solutions
7.2.4 IBM Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.2.5 IBM Recent Developments
7.3 Microsoft
7.3.1 Microsoft Profile
7.3.2 Microsoft Main Business
7.3.3 Microsoft Conversational AI Platform Products, Services and Solutions
7.3.4 Microsoft Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.3.5 Microsoft Recent Developments
7.4 Ada
7.4.1 Ada Profile
7.4.2 Ada Main Business
7.4.3 Ada Conversational AI Platform Products, Services and Solutions
7.4.4 Ada Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.4.5 Ada Recent Developments
7.5 Kore.ai
7.5.1 Kore.ai Profile
7.5.2 Kore.ai Main Business
7.5.3 Kore.ai Conversational AI Platform Products, Services and Solutions
7.5.4 Kore.ai Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.5.5 Kore.ai Recent Developments
7.6 Conversica
7.6.1 Conversica Profile
7.6.2 Conversica Main Business
7.6.3 Conversica Conversational AI Platform Products, Services and Solutions
7.6.4 Conversica Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.6.5 Conversica Recent Developments
7.7 LivePerson
7.7.1 LivePerson Profile
7.7.2 LivePerson Main Business
7.7.3 LivePerson Conversational AI Platform Products, Services and Solutions
7.7.4 LivePerson Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.7.5 LivePerson Recent Developments
7.8 Genesys
7.8.1 Genesys Profile
7.8.2 Genesys Main Business
7.8.3 Genesys Conversational AI Platform Products, Services and Solutions
7.8.4 Genesys Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.8.5 Genesys Recent Developments
7.9 Boost.ai
7.9.1 Boost.ai Profile
7.9.2 Boost.ai Main Business
7.9.3 Boost.ai Conversational AI Platform Products, Services and Solutions
7.9.4 Boost.ai Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.9.5 Boost.ai Recent Developments
7.10 Kata.ai
7.10.1 Kata.ai Profile
7.10.2 Kata.ai Main Business
7.10.3 Kata.ai Conversational AI Platform Products, Services and Solutions
7.10.4 Kata.ai Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.10.5 Kata.ai Recent Developments
7.11 Cognigy
7.11.1 Cognigy Profile
7.11.2 Cognigy Main Business
7.11.3 Cognigy Conversational AI Platform Products, Services and Solutions
7.11.4 Cognigy Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.11.5 Cognigy Recent Developments
7.12 OneReach.ai
7.12.1 OneReach.ai Profile
7.12.2 OneReach.ai Main Business
7.12.3 OneReach.ai Conversational AI Platform Products, Services and Solutions
7.12.4 OneReach.ai Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.12.5 OneReach.ai Recent Developments
7.13 Avaamo
7.13.1 Avaamo Profile
7.13.2 Avaamo Main Business
7.13.3 Avaamo Conversational AI Platform Products, Services and Solutions
7.13.4 Avaamo Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.13.5 Avaamo Recent Developments
7.14 Aisera
7.14.1 Aisera Profile
7.14.2 Aisera Main Business
7.14.3 Aisera Conversational AI Platform Products, Services and Solutions
7.14.4 Aisera Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.14.5 Aisera Recent Developments
7.15 Kasisto
7.15.1 Kasisto Profile
7.15.2 Kasisto Main Business
7.15.3 Kasisto Conversational AI Platform Products, Services and Solutions
7.15.4 Kasisto Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.15.5 Kasisto Recent Developments
7.16 Gupshup
7.16.1 Gupshup Profile
7.16.2 Gupshup Main Business
7.16.3 Gupshup Conversational AI Platform Products, Services and Solutions
7.16.4 Gupshup Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.16.5 Gupshup Recent Developments
7.17 Zoom (Solvvy)
7.17.1 Zoom (Solvvy) Profile
7.17.2 Zoom (Solvvy) Main Business
7.17.3 Zoom (Solvvy) Conversational AI Platform Products, Services and Solutions
7.17.4 Zoom (Solvvy) Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.17.5 Zoom (Solvvy) Recent Developments
7.18 Cegeka (Certainly)
7.18.1 Cegeka (Certainly) Profile
7.18.2 Cegeka (Certainly) Main Business
7.18.3 Cegeka (Certainly) Conversational AI Platform Products, Services and Solutions
7.18.4 Cegeka (Certainly) Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.18.5 Cegeka (Certainly) Recent Developments
7.19 Hyro
7.19.1 Hyro Profile
7.19.2 Hyro Main Business
7.19.3 Hyro Conversational AI Platform Products, Services and Solutions
7.19.4 Hyro Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.19.5 Hyro Recent Developments
7.20 Laiye (Mindsay)
7.20.1 Laiye (Mindsay) Profile
7.20.2 Laiye (Mindsay) Main Business
7.20.3 Laiye (Mindsay) Conversational AI Platform Products, Services and Solutions
7.20.4 Laiye (Mindsay) Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.20.5 Laiye (Mindsay) Recent Developments
7.21 Amelia
7.21.1 Amelia Profile
7.21.2 Amelia Main Business
7.21.3 Amelia Conversational AI Platform Products, Services and Solutions
7.21.4 Amelia Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.21.5 Amelia Recent Developments
7.22 Rasa
7.22.1 Rasa Profile
7.22.2 Rasa Main Business
7.22.3 Rasa Conversational AI Platform Products, Services and Solutions
7.22.4 Rasa Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.22.5 Rasa Recent Developments
7.23 Yellow.ai
7.23.1 Yellow.ai Profile
7.23.2 Yellow.ai Main Business
7.23.3 Yellow.ai Conversational AI Platform Products, Services and Solutions
7.23.4 Yellow.ai Conversational AI Platform Revenue (US$ Million) & (2020-2025)
7.23.5 Yellow.ai Recent Developments
8 Industry Chain Analysis
8.1 Conversational AI Platform Industrial Chain
8.2 Conversational AI Platform Upstream Analysis
8.2.1 Key Raw Materials
8.2.2 Raw Materials Key Suppliers
8.2.3 Manufacturing Cost Structure
8.3 Midstream Analysis
8.4 Downstream Analysis (Customers Analysis)
8.5 Sales Model and Sales Channels
8.5.1 Conversational AI Platform Sales Model
8.5.2 Sales Channel
8.5.3 Conversational AI Platform Distributors
9 Research Findings and Conclusion
10 Appendix
10.1 Research Methodology
10.1.1 Methodology/Research Approach
10.1.1.1 Research Programs/Design
10.1.1.2 Market Size Estimation
10.1.1.3 Market Breakdown and Data Triangulation
10.1.2 Data Source
10.1.2.1 Secondary Sources
10.1.2.2 Primary Sources
10.2 Author Details
10.3 Disclaimer

This Conversational AI Platform Market Research Report Contains Answers to your following Questions

(A) Which Manufacturing Technology is Used for Conversational AI Platform? What Developments Are Going On in That Technology? Which Trends Are Causing These Developments?

(B) Who Are the Global Key Players in This Conversational AI Platform Market? What's Their Company Profile, Their Product Information, and Contact Information?

(C) What Was Global Market Status of Conversational AI Platform Market? What Was Capacity, Production Value, Cost and PROFIT of Conversational AI Platform Market?

(D) What Is Current Market Status of Conversational AI Platform Industry? What's Market Competition in This Industry, Both Company, and Country Wise? What's Market Analysis of Conversational AI Platform Market by Taking Applications and Types in Consideration?

(E) What Are Projections of Global Conversational AI Platform Industry Considering Capacity, Production and Production Value? What Will Be the Estimation of Cost and Profit? What Will Be Market Share, Supply and Consumption? What about Import and Export?

(F) What Is Conversational AI Platform Market Chain Analysis by Upstream Raw Materials and Downstream Industry?

(G) What Is Economic Impact On Conversational AI Platform Industry? What are Global Macroeconomic Environment Analysis Results? What Are Global Macroeconomic Environment Development Trends?

(H) What Are Market Dynamics of Conversational AI Platform Market? What Are Challenges and Opportunities?

(I) What Should Be Entry Strategies, Countermeasures to Economic Impact, Marketing Channels for Conversational AI Platform Industry?

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