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Changelly Reviews & News: Investors Can Trace Their Lost Funds (Update Released)

10-28-2025 12:29 PM CET | Business, Economy, Finances, Banking & Insurance

Press release from: InvestorWarnings

Changelly Reviews & News: Investors Can Trace Their Lost Funds

InvestorWarnings.com has issued a new update on the Changelly case.

Trace Your Lost Funds Here:

https://www.investorwarnings.com/warnings/get-expert-assistance-on-your-case/

Regulatory Warnings Against Changelly

1. Warning from the Financial Conduct Authority (FCA) in the UK
On 25 July 2024, the FCA published a warning stating that Changelly is not authorised or registered to provide regulated financial services in the UK.
This means UK users cannot rely on the protections that apply to authorised firms-such as recourse through the Financial Ombudsman Service or compensation under the Financial Services Compensation Scheme (FSCS).

2. Lack of Top-Tier Regulatory Oversight
According to review sources such as BrokerChooser, Changelly is not regulated by a top-tier financial authority, which raises questions about investor protection and operational transparency.

3. Reports of Funds Being Frozen / KYC Delays
Independent reporting notes several instances where users claim funds were held up or frozen for extended periods due to KYC/AML processes on Changelly. One article reports a case involving over US$5.4 million allegedly frozen in swap transactions.

4. Operational Structure & Jurisdictional Ambiguity
Changelly is described as operating via entities in Lithuania and Hong Kong but with no clear licence in key jurisdictions (such as Malta or the UK). This lack of a clear regulatory home increases the challenge for users to evaluate oversight and accountability.

What This Means for Users & Investors
Because Changelly is not authorised in the UK (and lacks top-tier regulation elsewhere), users may have limited recourse if something goes wrong-such as service failure, mis-execution or funds being withheld.

The presence of complaints about withdrawal delays and frozen funds underscores that non-custodial does not necessarily mean "risk-free."

While the service may be technically legitimate (i.e., not obviously a fraud), the lack of full regulatory transparency means it should be used with caution, especially for large sums or complex transactions.

Recommended Precautions If You Use Changelly
If you're in the UK (or other regulated jurisdiction), check whether the product you're using requires authorisation-many "swap" services operate in legal grey zones.
Consider starting with small transaction amounts to test how the platform handles your funds and KYC/AML requirements.
Keep full documentation: transaction records, communications, wallet addresses, times of swap requests. In case of issues, you'll need evidence.

Avoid using Changelly for transactions that you cannot afford to lose or cannot reproduce via a fully regulated service.
If you're routing large fiat-to-crypto or crypto-to-fiat conversions, you might want to compare with a platform that is regulated in your jurisdiction for full investor protections.
Changelly offers a convenient and popular crypto swap service, with wide asset coverage and integration into wallets. However, the regulatory warnings-especially the FCA notice that it is unauthorised in the UK-highlight that the platform lacks full oversight in key markets. Users should recognise that this means greater risk, particularly for large transactions or where user funds are critically important.

Until Changelly secures stronger regulatory licences or clearly demonstrates the protections applicable in each jurisdiction, it should be used with awareness and caution, not blind trust.

Trace Your Lost Funds Here:

https://www.investorwarnings.com/warnings/get-expert-assistance-on-your-case/

Facts About Changelly

What Changelly Is
Changelly was founded in 2015 and positions itself as a cryptocurrency exchange platform specialising in quick crypto-to-crypto swaps, as well as offering some fiat on-ramp services. Some of its key features:
It supports a wide range of cryptocurrencies: over 1,000 tokens on more than 185 blockchains, according to their own blog.

It offers both a web interface and mobile apps (iOS and Android) for swaps and buy services.

It claims to use a non-custodial model for some services (i.e., in crypto-to-crypto swaps it does not hold user funds for longer than necessary).

It has formed partnerships with wallets and other services; for example, a partnership with Revolut to allow users to buy crypto through Changelly using a Revolut account.

What Users & Reviews Say
Positive feedback
Many users appreciate the speed and ease of use for smaller swaps. On Trustpilot, some 5-star reviews highlight successful and fast transactions.

Review sites note that for simple crypto conversions (especially between tokens), Changelly can be a convenient tool. For example, CoinSutra states: "Changelly is a great way to exchange cryptocurrencies ... if you are looking to convert one coin to another without signing up for an exchange."

Criticisms & user complaints
Fee transparency: According to a Finder review, Changelly "has some drawbacks... such as minimal online transparency... hidden fees and charges."

Customer service and withdrawal - Some users report delays, especially when transactions trigger KYC/AML holds. For example, the BestChange reviews show multiple users saying transactions were "on hold," required extra documentation, or remained unresolved for long periods.

Security / protection - A review by FXEmpire states Changelly has a "low ranking when it comes to security, likely due to the absence of industry-standard security measures." It lists missing deposit insurance or proof of reserves as concerns.

Regulatory status & trust: While the platform has some large user base claims (10 + million users per their blog), there are significant caveats around regulation and protections.

Regulatory & Oversight Details
On 25 July 2024, the Financial Conduct Authority (FCA) of the UK issued a warning stating that Changelly is not authorised or registered to provide regulated financial services in the UK.

Because Changelly is not authorised in the UK to provide such services, UK users would not have recourse to the Financial Services Compensation Scheme (FSCS) or the Financial Ombudsman Service (FOS) in case things go wrong. Review platforms and fraud-watch services list Changelly among companies with "poor customer service", regulatory concerns and association with offshore or fragmented jurisdictions.

While Changelly states that in Lithuania its entity Changelly Europe UAB is registered and subject to some AML/FCIS oversight, the regulatory structure appears fragmented and lacks major licensing in some jurisdictions.

Strengths and Weaknesses - A Balanced View
Strengths
Wide asset coverage: Many cryptocurrencies and tokens supported.
Convenience: For simple token swaps, the user experience appears straightforward.
Partnerships: Integration with wallets and services (e.g., Revolut) enhances accessibility.
Weaknesses & Risk Factors
Regulation & protection: Lacks full regulatory authorisations in major jurisdictions (e.g., UK). Without such licenses, user protections are limited.
Fee clarity: Some users find the fee structure confusing, leading to unexpected costs.
Service quality: Reports of delayed transactions, especially under AML/KYC review, and limited user recourse.

Transparency: Some trust metrics show low scores; the platform does not publish full proof of reserves, and some reviews cite missing standard security measures.

What These Facts Suggest for Investors & Users
If you're using Changelly for small, simple crypto-to-crypto swaps, and you accept the risks, it might be a practical tool.
If you're dealing with large amounts, or you require strong regulatory protection (for example you are in the UK and expect FSCS/FOS protection), then you should proceed with caution or consider alternatives.

Because Changelly is not regulated as a full brokerage/exchange in some major markets, your recourse if things go wrong may be limited.

The combination of user complaints and regulatory warning means you should test and verify your experience (small transaction, check the process) before large scale use.
Best Practices If You Use Changelly
Start with a small amount to test deposits, swaps and withdrawals, including time and clarity of the process.
Ensure you perform full KYC/AML with transparency, and keep all documentation in case you need to escalate.
Understand and verify all fees (exchange rate mark-ups, network fees, deposit/withdrawal fees).
Choose secure payment/funding methods and ideally use hardware wallets for crypto storage outside the platform.
Recognise the risk: crypto assets themselves are volatile, and when combined with a service lacking full regulatory protections, you're taking incremental risk.

Changelly is a well-known name in the crypto space, offering convenient services for token swaps and buy-crypto functionality. It's backed by sizeable usage and partnerships, which suggests it is a legitimate business operation. However, legitimacy does not equal full user protection. The regulatory warning by the FCA, combined with multiple user-reported issues around fees, withdrawal delays, and transparency, means that Changelly carries higher risk than fully regulated exchanges.

Trace Your Lost Funds Here:

https://www.investorwarnings.com/warnings/get-expert-assistance-on-your-case/

Things To Consider When Investing Online

Investing online has become an essential part of modern financial growth. With the rise of digital trading platforms, cryptocurrency exchanges, and robo-advisors, individuals now have unprecedented access to global markets from the comfort of their homes.

However, while online investing offers convenience and potential profit, it also exposes investors to new forms of risk including fraud, volatility, and data breaches. To ensure a safe and effective investing experience, here are the most important things to consider when investing online.

The first and most critical step is to verify the legitimacy of the platform. Before depositing any money, confirm that the company you're investing with is properly licensed and regulated by a reputable financial authority. Trusted regulators include the Financial Conduct Authority (FCA) in the UK, the Securities and Exchange Commission (SEC) in the US, and the Australian Securities and Investments Commission (ASIC).

Next, it's essential to understand the type of investment you are making. Every investment carries risk, whether it's stocks, mutual funds, forex, or cryptocurrencies. Be cautious of platforms or individuals promising "guaranteed profits" or "risk-free returns," as such claims are unrealistic and often used by fraudsters to attract unsuspecting investors. Take time to research the investment opportunity, understand how it generates profit, and ensure it aligns with your financial goals and risk tolerance. Remember, if it sounds too good to be true, it probably is.

Security should be one of your top priorities when investing online. Since online investing involves sharing personal and financial information, choose platforms that use advanced encryption (HTTPS) and two-factor authentication (2FA) to protect your data. Avoid using public Wi-Fi when accessing your investment accounts, and use strong, unique passwords. Reliable platforms will also have transparent privacy policies outlining how your information is stored and protected. Additionally, consider enabling withdrawal whitelisting, which restricts fund transfers only to approved wallet addresses or bank accounts.

Before committing significant funds, review the platform's terms and conditions carefully. Many fraudulent or unregulated websites make it easy to deposit money but extremely difficult to withdraw it. They might impose hidden fees, fake taxes, or additional "unlock charges" when you try to access your funds. To test the reliability of a platform, start by depositing a small amount and attempt a withdrawal early on. If you face delays, excessive verification requests, or excuses, it's best to stop using that platform immediately.
Diversification is another key principle to keep in mind.
Never invest all your money in one asset or platform. Instead, spread your investments across various asset classes such as stocks, bonds, mutual funds, commodities, and real estate to minimize risk. Diversification helps balance your portfolio so that if one investment performs poorly, others can offset potential losses. It's a simple yet effective strategy that protects your long-term financial stability.

Be particularly careful with investment opportunities shared on social media. Fraudsters frequently use Facebook, Instagram, Telegram, and WhatsApp to promote fraudulent schemes. They might impersonate celebrities, financial experts, or even government agencies to build trust. These fraud often use high-pressure tactics, urging you to "invest now" to avoid missing out. Legitimate investment firms will never cold-message you or ask for sensitive details over social media.

Education and continuous learning are crucial for long-term success in online investing. The financial markets are constantly evolving, and understanding how they work will help you make informed decisions. Learn about basic investing principles such as risk management, diversification, and market analysis.
Take advantage of free educational materials offered by reputable financial institutions or regulators. The more knowledgeable you are, the less likely you are to fall for fraud or make impulsive decisions.

Lastly, avoid emotional investing. Many people lose money by acting on fear or greed selling in panic during a market downturn or buying impulsively during a hype cycle. Instead, focus on your long-term goals and stick to a disciplined investment strategy. Set realistic expectations, monitor your portfolio regularly, and make adjustments based on evidence rather than emotion.

In conclusion, online investing can be a powerful way to grow your wealth, but it requires vigilance, research, and discipline. Always verify the legitimacy of platforms, understand the risks involved, and protect your personal data.

Diversify your investments, read reviews, and avoid unrealistic promises. By staying informed and cautious, you can confidently navigate the digital investment landscape, avoid fraud, and work toward achieving your financial goals safely and successfully.

Zarhin Street 13, Tel Aviv 52136

About InvestorWarnings.com

InvestorWarnings.com is a leading platform that exposes fraudulent investment schemes in the cryptocurrency, forex, and financial sectors. Their mission is to educate consumers, assist victims of fraud, and prevent further financial schemes through awareness and expert guidance.

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