Press release
OnDutyOps Launches Support-as-a-Service for Startups and Digital Brands
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Claymont, Delaware - OnDutyOps [https://www.ondutyops.com/]has introduced its Support-as-a-Service (SOaaS) model, a managed solution aimed at helping startups and digital brands handle customer support, sales operations, and back-office workflows without the need to build in-house teams. The new approach moves beyond traditional outsourcing and virtual assistant marketplaces by providing structured, outcome-focused services that combine trained human teams, documented standard operating procedures (SOPs), and AI-powered automation.
The SOaaS model is built around reliability and measurable results. Clients can choose SLA-based coverage for six or seven days a week, with clear performance metrics included in every engagement. Pricing is offered as a flat monthly fee starting at $2,999, which covers onboarding, management, quality assurance, and reporting. This predictable pricing structure aims to make operations more manageable for growing companies while offering enterprise-grade accountability.
AI-assisted workflows form a key part of the service, automating triage, generating summaries, and running accuracy checks. Human agents then focus on tasks that require judgment, context, and empathy. This combination is designed to ensure consistent service quality while maintaining the human touch that customers expect. The teams are based in the Philippines but provide support for businesses operating in major markets such as the United States, the United Kingdom, Canada, and Australia.
The launch comes as the global outsourced support industry surpasses $75 billion, with much of the market catering to large enterprises. OnDutyOps positions itself as a partner for startups and mid-sized companies that need dependable operations but may lack the resources to develop them internally. By integrating SOP documentation, weekly QA reporting, and performance tracking into every client engagement, the company seeks to make support operations as predictable and manageable as a software subscription.
"Startups don't need more staff-they need reliable systems that run every day," said Odera Joseph Echendu, founder of OnDutyOps. "Support-as-a-Service brings structure and accountability to a space that's been transactional for too long."
OnDutyOps was founded to deliver managed operations services that help startups and digital brands focus on growth rather than administrative overhead. Its offering covers customer support, administrative tasks, and sales operations, all supported by trained teams and enhanced with AI tools. Looking ahead, the company plans to expand into specialized verticals such as SaaS, e-commerce, and community operations by 2026.
More information is available at https://www.ondutyops.com [https://www.ondutyops.com/]
For updates, follow the official LinkedIn page of OnDutyOps [https://www.linkedin.com/company/ondutyops].
Inquiries can be sent at https://www.ondutyops.com/company/contact
For any questions send an email to hello@ondutyops.com or call 302 601 0425.
About Company:
OnDutyOps is a managed operations partner helping startups and digital brands run customer support, admin, and sales operations with trained teams and AI tools. The company focuses on delivering measurable outcomes and structured systems without the need to build internal teams.
Media Contact
Company Name: OnDutyOps
Contact Person: Media Relations
Email:Send Email [https://www.abnewswire.com/email_contact_us.php?pr=ondutyops-launches-supportasaservice-for-startups-and-digital-brands]
City: Claymont
State: Delaware
Country: United States
Website: http://www.ondutyops.com
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