Global Communication Software Market Expected to Achieve 10.1% CAGR by 2029: Growth Forecast Insights

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Communication Software Market Size Growth Forecast: What to Expect by 2025?
The size of the communication software market has seen substantial growth over the last few years. The market is projected to expand from $1.31 billion in 2024 to $1.44 billion in 2025, with a compound annual growth rate (CAGR) of 9.6%. This impressive growth in the historic period can be credited to a surge in smartphone and mobile device usage, the popularity of social media platforms, advancements in computer networks, increased internet adoption, and escalating security concerns.

How Will the Communication Software Market Size Evolve and Grow by 2029?
In the coming years, the communication software market is anticipated to experience accelerated growth, ballooning to $2.11 billion by 2029 with a compound annual growth rate (CAGR) of 10.1%. This growth during the predicted period can be credited to global integration, instant communication, increasing prevalence of voice-activated gadgets, the acceptance of standardized IP protocols, and real-time messaging platforms. The forecasting period is also expected to see significant trends including improvements in computing technology, the introduction of 5G technology, the rise of innovative technologies, an increase in IoT devices, the application of blockchain technology, and the emergence of augmented reality (AR) and virtual reality (VR) technologies.

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What Drivers Are Propelling the Growth of Communication Software Market Forward?
As the demand for remote collaboration becomes more prevalent, the communication software market is anticipated to experience an upward trajectory. Remote collaboration involves working in a team spread across different geographical locations, using technology to hold effective discussions and synchronise smoothly. Communication software encourages this kind of collaboration by offering a range of tools for functions such as video conferencing, messaging, sharing files, and enabling real-time collaboration on documents and ventures. To accentuate this point, in September 2024, it was reported by the Bureau of Labour Statistics (BLS), a US federal agency, that during August 2023, 19.5% of the workforce had eitherteleworked or carried out paid work from home. During the period from October 2022 to August 2023, the telework rates had stayed fairly consistent, fluctuating between 17.9% and 20.0%. Thus, this escalating demand for remote collaboration is guiding the progression of the communication software market.

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Which Emerging Trends Are Transforming the Communication Software Market in 2025?
Leading firms in the communication software market are introducing cutting-edge products such as AI-based employee listening solutions to elevate efficiency and effectiveness in communication procedures. AI-empowered employee listening solution is a type of communication software aimed at refining corporate communications and augmenting the employee experience. For example, in April 2023, Simpplr, an American firm known for its AI-powered platforms, unveiled an AI-based employee listening Solution. It offers immediate insights into employee experiences to fortify company culture. This solution fuses active and passive listening features to deliver AI-produced insights, thereby helping organizations elevate their employee experience. It enables them to listen more attentively, learn more quickly, and lead more efficiently. The technology encompasses instantaneous feedback analysis, active and passive listening traits, and a perception dashboard. This dashboard identifies employee-related themes, sentiment trends, and internal standards.

What Are the Key Segments in the Communication Software Market?
The communication softwaremarket covered in this report is segmented -

1) By Software Type: Unified Communications, Network Management, Customer Experience Management, Other Software Types
2) By Deployment Model: On-Premise, Cloud
3) By Enterprise Size: Large Enterprises, Small And Medium Enterprises
4) By Industry Vertical: Banking, Financial Services And Insurance (BFSI), Manufacturing, Retail, Healthcare, Information Technology (IT) And Telecommunications, Other Industry Verticals

Subsegments:
1) By Unified Communications: VoIP (Voice Over Internet Protocol), Video Conferencing Software, Instant Messaging And Presence Software, Collaboration Platforms, Email Management Software
2) By Network Management: Network Monitoring Software, Network Configuration Management, Bandwidth Management Software, Network Performance Management
3) By Customer Experience Management: Customer Interaction Management Software, Customer Feedback And Survey Software, Social Media Monitoring And Engagement Tools, Contact Center Software, CRM (Customer Relationship Management) Integration Software
4) By Other Software Types: Messaging And Chatbot Software, Enterprise Messaging Software, Cloud Communication Platforms, Communication APIs And SDKs

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Who Are the Key Players Shaping the Communication Software Market's Competitive Landscape?
Major companies operating in the communication software market are Microsoft Corporation, Verizon Communications Inc., International Business Machines Corporation, Cisco Systems Inc., Oracle Corporation, SAP SE, Salesforce Inc., Adobe Inc., Xerox Corporation, Zoom Video Communications Inc., Twilio Inc., Open Text Corporation, Atlassian Corporation, Avaya Holdings Corp., RingCentral Inc., Genesys Cloud Services Inc., Mitel Networks Corporation, Quadient, Zoho Corporation, 8x8 Inc., Newgen Software Technologies Limited, MHC Automation, GuideSpark Inc., Simpplr Inc., Firstup Inc., Nudge Corporation

What Geographic Markets Are Powering Growth in the Communication Software Market?
North America was the largest region in the communication software market in 2024. The regions covered in the communication software market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

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